If you wish to raise an issue or complaint to Motordepot
At Motor Depot we believe that if a customer wishes to register a concern or make a complaint they should find it easy to do so. Our policy is to welcome complaints and look upon them as an opportunity to provide better customer service in the future. Our policy is to ensure that complaints are dealt with quickly professionally and consistently and that all comments made by customers are taken seriously and acted upon.
Registering a concern with your vehicle
If you have any concerns regarding your vehicle or the service you have received these should be raised with your nearest service centre in the first instance, contact details can be found on our homepage. The service centre will take full details of the issue and arrange for the vehicle to be inspected at the earliest opportunity. Once the vehicle has been inspected we will then agree the most appropriate next steps with you.
Registering a complaint regarding the service you have received
If you are not happy with the agreed next steps or wish to raise a complaint regarding the service you have received, this will need to be raised with our Customer Service team based at Head Office. Complaints can be made by telephone, email or in writing, contact details can be found below:
In order to help us to assist you in the best way possible please could you have the following information at hand when contacting Motordepot to raise a complaint:
What happens next