Cookie Policy

What Are Cookies

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer/mobile device by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.

For more general information on cookies visit www.aboutcookies.org

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

To provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services, web chat etc) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you are not sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information about cookies visit www.aboutcookies.org.

Details of the cookies we use

To help you understand cookies and the reasons for them, we've provided a description of each cookie we use:

Necessary Cookies

These cookies are essential for the running of our website. The table below details the essential cookies that we use.

Cookie Name Usage Expires
apex4_production Used by our web provider to manage site state 2 hours from being set
ce-cookie Used to show cookie consent and remember your choices about cookies on this website. Where you’ve previously indicated a preference, it will be stored in these cookies so the site remembers it when you come back. 1 year from being set
XSRF-TOKEN A randomly generated token used to prevent cross-site request forgery. After a few seconds

Analytics Cookies

These cookies help us to make sure you have the best possible experience on our website:

  • they help us to make the website easier to use and help you find what you need more easily;
  • they help us to test and improve the content you see; and
  • we can understand if you found out about our products and services through a price comparison website.

The table below details the experience and insight cookies that we use.

Cookie Name Usage Expires
_ACCookie Used for third party AutoConvert - to pass through the enquiry source when completing the "Can I Get Credit" form 2 days from being set
_fbp Facebook cookie to store and track visits across websites 3 months from being set
_ga Google analytics cookie - Used to distinguish users 2 years from being set
_gat Google analytics cookie - Used to distinguish users 2 years from being set
_gat_UA-30965548-1 Google tag manager cookie 1 minute from being set
_gcl_au Google tag manager cookie to store and track conversions 3 months from being set
_gid Google Analytics - Used to distinguish users. 1 day from being set
_uetsid Google tag manager cookie to store and track visits across sites 1 day from being set
_uetvid Google tag manager cookie to store and track visits across sites 16 days from being set
CAOCID Used for our live chat service - ContactAtOnce 6 hours from being set
caoPopInMode Used by our live chat service - ContactAtOnce - to save pop in preferences For length of user session
IDE Linking of anonymous data collected in Google Analytics with data collected via the anonymous Google Doubleclick cookie, utilising a feature called 'advertising features'. Collects the value of the Doubleclick advertising cookie (if one exists) inside Google Analytics. This allows us to link information collected in Google Analytics with google's display network. 1 year from being set
LPCKEY-p-* Used for our live chat service - ContactAtOnce For length of the user session
mhVisitorId Used for our call tracking service - Mediahawk 1 year from being set
MUID Used for Microsoft advertising 1 year from being set
NID Google analytics cookie - Used to distinguish users 2 years from being set

How do I change my cookie settings?

You can change your cookie preferences at any time by clicking here
You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.