Massive Spike In Bogus DVLA Emails and Texts

Mon 21st Dec 2020

British drivers are being exposed to a huge rise in fraudulent messages from the DVLA, with scammers targeting unknowing motorists via sophisticated ‘warnings’.

From July to September this year, the DVLA received 3,807 reports of scammers posing as the official agency, a 531 per cent increase on the same period in 2019.

Most of the illegal emails were sent via email, with scam text messages actually falling this year, however, experts believe that these figures are just the tip of the iceberg as many incidents go unreported.

The sophisticated messages use logos, language and even the same fonts as the DVLA in their emails and often requests drivers to verify driving licence details, offer vehicle tax refunds and draw attention to fake vehicle tax payments. The aim of all this activity is to ask for bank details and gain access to personal details which can be sold on to criminal gangs.

Phil Morgan, Head of Fraud Policy Investigation at DVLA, said “Scammers are becoming more persistent in their efforts. These more recent scams may at first seem legitimate, however they are designed to trick motorists into providing their personal details. 

“We never ask for bank or credit card details via text message or email, so if you receive something like this, it’s a scam. 

“Customers should report suspicious emails to the National Cyber Security Centre (NCSC) immediately. Anyone concerned they may have been a victim of fraud should contact the police via Action Fraud straight away.”

DVLA is reminding customers they should report any suspicious emails they receive to the National Cyber Security Centre (NCSC) through their suspicious email service.

As well as forwarding any suspicious emails and texts, DVLA has 5 top tips for motorists to stay safe online:

  • never share driving licence images and vehicle documents online

  • never share bank details or personal data online

  • avoid websites offering to connect to DVLA’s contact centre

  • only use GOV.UK when looking for DVLA contact details

  • immediately report it to the police through Action Fraud if you think you’ve been the victim of a scam