Suzuki Ranks No.1 For Customer Satisfaction

Tue 16th Jul 2019

Japanese car brand Suzuki is proving popular with customers yet again after scoring highly for the second time this year in a respected customer satisfaction survey.

The Institute of Customer Service’s UK Customer Satisfaction Index rates a national measure of customer service sentiment across the country, researching 45,000 different customers across 260 different companies in 13 sectors to rate their customer service experiences.
Suzuki’s overall score of 85.9 for July 2019 sees them sat in third place, alongside the likes of first direct, Debenhams, John Lewis and Next as the leaders in customer satisfaction.

Skoda UK also make the top 50, but are only placed joint 17th with a score of 82.8, with Honda, BMW, Kia, Toyota and Nissan also making the top 50.

 “We are very proud of our achievement to have again been recognised as the best car brand in the Index,” said Suzuki GB managing director, Nobuo Suyama. “Continuing to evolve the Suzuki customer experience has been a core focus during recent years, and the ongoing efforts have clearly paid off.”

He added: “Without the support of our nationwide dealer network, and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers week in, week out, we could not have delivered such a fantastic result.

“I would like to congratulate everyone who has played a part in this success, and it marks an even greater achievement than before.”

Suzuki were also commended earlier this summer when they topped the What Car? Reliability Survey which showcases the most reliable brands in the UK.