Which EV Charge Points Are Rated Best?

Tue 5th Jan 2021

An annual survey of the UK’s network of EV charge point suppliers has revealed that some providers give their customers a buzz, whilst other leave users feeling flat.

The Zap-Map annual survey of 1,500 EV owners found that for the second year running, Tesla’s Supercharger network was the most outstanding network, receiving the full five stars. The US company’s Destination chargers weren’t rated so high, giving Tesla an overall score of 4.8 out of 5.

Instavolt came in second place, with Osprey ranked third, Pod Point and Swarco E.connect completed the top five. The rankings were based on key issues such as reliability, ease of use and the proximity to other facilities such as shops and toilets.

Tesla has more than 1700 chargers in the UK exclusively reserved for Tesla owners, with some even receiving the electricity for free dependent on when the car was bought. Tesla’s chargers can be found in locations such as hotels and restaurants as opposed to many other EV charging brands which stick to petrol and service station forecourts.

Dr Ben Lane, Co-founder and CTO at Zap-Map, said: “This year’s network rankings should focus the minds of all EV charging providers. As the survey demonstrates, EV drivers are very clear about the factors that make for a good charging experience, with reliability and ease of use being key priorities.

“A new generation of drivers want to arrive at a charge point and be confident that it will be simple to use and a trouble-free experience. They are quick to pick up that different networks offer varying levels of service, and will actively visit networks that provide a reliable and easy-to-use experience.

“The Zap-Map user rankings also highlight which networks urgently need to improve their charging services. As the EV market moves from early adopters to the mass market, EV drivers just want to charge without any fuss.

“Poor-performing networks will need to take a long, hard look at the quality of the services they offer if they want to retain their customers as the EV market grows apace.”