At Motordepot we take great pride in the levels of customer service we provide. We realise that selling high quality, reliable vehicles, at a fair price is only part of the job. We know that we need to go that little bit further to make sure the entire process is as easy and stress free as possible. We’re working hard on ensuring our customers go away happy with our service.
We love to hear that we’re doing things right, but we also need to know if there are things we could be doing better. Only by listening and learning can we keep improving our service. In order to get honest feedback from our customers we use an independent company called Judge Service to contact our customers and find out exactly what they think about us, our cars and our service.
I would recommend Motordepot Scunthorpe to friends and family because they offer an amazing service with a smile. The Scunthorpe branch could not help more of they tried! Very happy
Brilliant staff.. especially Danny Murphy. Brilliant guy always let us know what was going on, really helpful. Also Love the car!
My experience at Motordepot Grimsby was positive because everyone was very friendly, and the gentleman who sorted the car for me, Jordan, was absolutely brilliant from start to finish.
My experience at Motordepot Scunthorpe was positive because staff friendly and helpful,choice of vehicles were very good , only down side was a delay with staff attention due to limited numbers and large amount of customers with means they are doing something right!
I dealt with Rishi who was very knowledgeable and would highly recommend Motordepot to a family member or friend.. Thanks again Rishi.
Motordepot Scunthorpe were great because I liked ease of buying I had purchased previously from Grimsby store as this is were I live but sort on Scunthorpe website the c1 and was a price I could afford with trade in I found in handover day Scott took me to check the car out as had number of scratches he asked me to walk round the car and was I happy with everything then a mgr came out and checked car too which I was very impressed with I also told him I never had that with my previous car which he was suprised that it hadent happened would definitely go back to Scunthorpe store again great service from scott
I would recommend Motordepot Grimsby to friends and family because the customer service is brilliant and all the cars are well priced.
I was happy with the service at Motordepot Hull because Megan was friendly and quick
I'd recommend Motordepot Birmingham to anyone because the staff are helpful and friendly and ensure you get the best deal.
I was happy with the service at Motordepot Hessle because very helpful and informative
Motordepot Hull were really helpful and I'd recommend them because they have a soft sell approach and allow you time to look over the cars and make your choice. I don't like to be pushed and this is not the approached used at motor depot.
Very pleased with the service I received from Katy S. She was extremely helpful and informative and prior to visiting the branch she was assisting me over the phone and again, was really helpful and attentive. She was also really friendly and pleasure to deal with. Thank you Katy!
The staff at Motordepot Hull were good because freindly and polite , my wife will be buying a car from there next month I think. The only major issue was lack of parking , I saw many people driving away or around many times because they simply couldn’t park up. I feel if you had a proper car park your trade would increase 10%. Regards Dave
This is the second time I have used Motor Depot and they dealt with everything very professionally , I will consider them for future purchases when I decide to change/upgrade again .
The staff at Motordepot Hessle were good because made the purchase of my new vechicle straight forward and sales person and staff very helpful
I'd definitely recommend Motordepot Birmingham because Rishi is a nice man .who will do everything he can for you
Motordepot Grimsby were fantastic great service made to feel comfortable
I'd recommend Motordepot Hessle to a friend because good choice and good salespeople
Motordepot Birmingham were great because Rishi and the team answered all questions, went through every detail with me to make sure I was happy
Motordepot Hessle were really helpful and I'd recommend them because they are the best value for money
Motordepot Scunthorpe were helpful because they found me the car i wanted and explained everything so clearly to me after been messed around so badly at stoneacre. all the staff at motordepot were so helpful and useful!
I was pleased with Motordepot Hessle and would recommend them because no pressure sales patter. Had the car that I wanted.
I was happy with the service at Motordepot Hessle because the sales assistant Kenny was very professional and, despite being constantly busy, always replied to any calls that I made and resolved any queries that I had. Overall I feel that I got a great car and good service.
I'd recommend Motordepot Hessle to a friend because they went above and beyond for me. Nothing was ever too much trouble, if i had a query keiron would email me or ring me and i was always kept in the loop, he even got the car done earlier than expected for me. Id only ever use motor depot best deals and rates around.
I had a great experience at Motordepot Birmingham because pPaul the salesman was very thorough
Motordepot Hessle were great because thay are so helpful no pushing you to buy thay leave you to look in pease to find what you won't
I'd recommend Motordepot Birmingham to anyone because it’s a very friendly place and welcoming
I was pleased with Motordepot Hessle and would recommend them because they have a great range of cars with affordable finnance options snd a great team of sales people that helped me find the right car.
I'd endorse Motordepot Birmingham because both times sales staff were friendly helpful and cars are good prices
Motor depot Hull I would recommend because the person who dealt with me was polite, understanding and very helpful. Nobody pestered me when I walked in the place. It felt all at ease. I would definitely buy from there again.
I was happy with the service at Motordepot Hessle because it was easy to purchase my car with no hastle.
I'd recommend Motordepot Birmingham because I have never bought from a dealer before and certainly never spent this kind of money on a vehicle. But I thought that it's about time I treated myself. I would like to thank both Melissa (sales) and Mark (service manager) for their help and support whilst buying this vehicle. I would be happy to recommend and deal with Motordepot again.
The staff at Motordepot Birmingham were good because Paul was fab love the car
My experience at Motordepot Hull was cracking because quick and easy got the car I wanted without any hassle
The staff at Motordepot Birmingham were good because they were super friendly and knowledgable. They helped me out with all my questions about the car and made me feel very comfortable. Paul at motordepot thank you very much!
Motordepot Hessle were great because very friendly not pushy. All staff looked happy in their work. I personally was looked after by Steve Hewitt who was extremely helpful and very professional. Definitely recommend
I was happy with the service at Motordepot Grimsby because Jackie was fantastic. We never felt pressured to buy our car. Excellent service and relaxed. We were put off other car garages due to the pressure from the sales person and felt harassed by them but we never felt like this at Motordepot. Car prices are great too. Thank you for good after service.
Motordepot Hessle were great because they were friendly helpful and Andy Champion could not do enough for us due to some problems we had
The experience at Motordepot Birmingham was great because good atmosphere and kindle service
I had a great experience at Motordepot Birmingham because Mark Bignell made the whole process very simple for us even with all the questions myself and my dad kept asking. This is the first time I’ve done a PCP and took me a while to get my head around something’s. Mark was very patient and we appreciated all his help during this.
The experience at Motordepot Hessle was great because they was rush nobody assailing you found the car and then got on with it nice and simple good knowledge on the cars and you can see there not there to rip you off & my salesman peter was excellent thank you
I'd recommend Motordepot Hull because the service is excellent and honest l. The selection of cars available is excellent along with the ease in which I found the whole process.
Motordepot Birmingham were great because it was such an easy and quick process. It felt like no time at all from when I first visited the branch to when I left with what was my first car. Paul was an excellent help through it all.
My experience at Motordepot Grimsby was positive because from start to finish, they promised and delivered. That's all was a consumer you want. I wasn't pounced on and when I chose which car I wanted and the spec the sales advisor pulled out all the stops to find what I'd asked for (including the colour). Excellent service.
Motordepot Hessle were really helpful and I'd recommend them because everything seemed hsssle free. The whole process was polished, staff exceptional and the car was ready on time.
I'd definitely recommend Motordepot Grimsby to friends and family because they make buying a used car simple and efficient. The staff are always pleasant and helpful. Have now bought three cars from them and traded in two. Hassle free and easy!
My experience at Motordepot Hessle was cracking because it was a simple experience with excellent staff
I had a great experience at Motordepot Grimsby because the staff will go that extra mile to help the process of buying a car a lot easier for customer
My experience at Motordepot Birmingham was positive because I had a friendly and excellent salesman. Tony stuck by me from start to finish and made sure I was completely statisfied with everything. Could not recommend him enough
I'd definitely recommend Motordepot Hessle to friends and family because the service was fantastic from start to finish. No pressure, no sales patter, just good service.
My experience at Motordepot Scunthorpe was positive because Howard, the sales advisor was absolutely fantastic. He wasn’t pushy whatsoever and gave me the relevant information to be able to make an informed choice of car and finance package. I’ll be visiting again February to purchase another vehicle for my partner. Howard went in on his day off straight from a flight rinwnshre I was happy in handover.
I'd recommend Motordepot Scunthorpe because I found them genuine, honest people and provided me with a very nice reasonably priced car with no pressure attached.
I was happy with the service at Motordepot Hessle because my sales person Andy Champion went above and beyond helping and ensuring I had a smooth delivery of my new car. He was very helpful with the paperwork and kept me updated on progress of my car. My only concern at the Hessle Branch were the managers. Need to be a little more interactive and interested in customers instead of trying to pass them on, rushing them and not just sending them out to look for a particular. Otherwise, highly recommend
Motordepot Grimsby were great because salespeople very helpful and friendly, always keep myself informed via email or phone.
Garry R at the Scunthorpe branch went above and beyond! Friendly, approachable and genuine. Just what you want from a salesman. Garry stayed in contact, kept me up to date and made sure the whole buying process was as smooth as possible. I will definitely be heading back when I'm due an upgrade!
Motordepot Birmingham were great because - Very great services, Friendly staff, Martin Vassell very helpful and nice man, kept in contact with me through every stage of the sale.
The staff at Motordepot Hessle were good because they were courteous, helpful and experienced.
I'd definitely recommend Motordepot Scunthorpe because they have a wide range of cars that suits all budgets and the staff were friendly, helpful and approachable.
The experience at Motordepot Birmingham was good because all the staff members were very helpful especially Trevor who dealt with me buying my car and he was very helpful and honest throughout the process of buying the car.
I'd endorse Motordepot Birmingham because good choice of vehicles and friendliness of staff
Motordepot Scunthorpe were fantastic because they are real, genuine people. No pushy sales techniques, and their prices are unbeatable.
I'd recommend Motordepot Birmingham because they are the first dealer I have been to where the sales person is not breathing down your neck trying to rush a sale. We were given time and not pushed in any way. Rishi sold me the car and he was great. Straight to the point with all the details, didn't waffle on or use any jargon to confuse us.
I'd definitely recommend Motordepot Scunthorpe to friends and family because quality experience quality prices
My experience at Motordepot Grimsby was memorable because the staff were very proffesional and understaning in what i was seaking in buying a vehicle along with finance available. Excellent sales would highly recommend.
I'd recommend Motordepot Scunthorpe to anyone because of my latest experience buying my current car at the Scunthorpe branch. However I’m still miffed that I had a wasted journey to the Hessle branch to test drive a Mazda 6 estate. I was assured on the phone prior I wud be able to test drive it. How embarrassing for the staff to have no record of the car. After waiting for an hour it was finally found in a compound, Dirty, with nobody having any idea where the keys were. Wasted day, fuel and toll charges!!
I was happy with the service at Motordepot Birmingham because it was professional and an all in one service!
Motordepot Grimsby were very good because there is no pressure from the sales team when browsing. The customer adviser, Oliver Boyd, went out of his way to source a car that I liked from another site so i could view it. Despite there being minor damage to the interior it was sorted, however there are several slight cosmetic bodywork issues that are still to be sorted that are booked in for repair later in the month and again it would have been sorted prior to delivery but the body-shop have a backlog and cannot fit it in until early May and i needed the car before then. I have been kept up-to date with the progress by Oliver, who has been great in getting my vehicle and the courtesy vehicle (for when its in the body-shop) organised. The price I paid was was fair, after doing plenty of research on other sites and all charges were explained. I have taken out their service plan which obviously I can't comment on as yet but seems like a good deal.
Motordepot Birmingham were great because you are by far the best car dealership around and it is always a pleasure to buy a vehicle from you.Thank you,I will be spreading the word to others,I am really enjoying it and I will be back in the future when it is time again.A very satisfied customer!
My experience at Motordepot Grimsby was cracking because not pressurised by any sales staff. But helpful when required.
I'd recommend Motordepot Hessle to a friend because there friendly approach and knowledge aswell as having competitive pricing in my opinion makes them one of the best car dealers.
I had a great experience at Motordepot Scunthorpe because; the expertise and service that I received from Gary Brown, Kye(didn’t get his last name) and Jayne Rogers was outstanding!!! A real credit to Motordepot! This is the 2nd car I have bought from Motordepot and will definitely return in the future with the Scunthorpe branch being at the top of my list. Well done guys! One extremely happy customer!!!
I'd definitely recommend Motordepot Hessle to friends and family because .they are hassle free and are very open and honest,you feel comfortable and do not feel under pressure.Would highly recomend to anybody.You are even offered to help yourself to free hot drinks!
I was happy with the service at Motordepot Scunthorpe. This is my 2nd car purchased from them. They are not pushy sales people and you can wander around the cars without being hassled.
I'd recommend Motordepot Hessle to a friend because the selection of cars they had to offer was gr8 and the salesman Andy champion helped me from start to finish with my car
I'd suggest Motordepot Hessle to a friend because they have got plenty of brilliant cars lovely customer service and they are very helpful
I'd definitely recommend Motordepot Scunthorpe to friends and family because there was no hard sell, plenty of choice and information on each vehicle.
The experience at Motordepot Hessle was great because the team that was helping me talked me through step by step and helped me, would also like to thank shak and tony for keeping me updated with what was going on, so a big thankyou for that.
Motordepot Hull were great because the sale manager Lee Casey right was very helpful and put me in the car I wanted with no hassles
The experience at Motordepot Grimsby was great because easy to deal with friendly and helpful from start to finish .
I'd suggest Motordepot Birmingham to a friend because the staff (Mark) was really helpful and made it a pleasure buying our new car. Thank you
I was happy with the service at Motordepot Hessle because we got my sons first car for him there great service very knowledgeable about the viehicles they stock and passionate about what there selling kenny and Rachel Stephenson service adviser couldn’t had asked for better staff
Motordepot Scunthorpe were great because friendly helpfull staff who made car buying easy
I'd suggest Motordepot Hessle to a friend because I think the finance APR rate is competitive and they have a wide range of cars to choose from.
I'd recommend Motordepot Grimsby to anyone because the service I received was outstanding. I ended up here because of the lack of communication from the Scunthorpe branch. I felt that the Grimsby branch handled everything very well and I was very happy with the service. A very big thankyou to Kris for his amazing support throughout!
I had a great experience at Motordepot Grimsby because they was very helpfull
I'd recommend Motordepot Hull because they did everything they promised.