At Motordepot we take great pride in the levels of customer service we provide. We realise that selling high quality, reliable vehicles, at a fair price is only part of the job. We know that we need to go that little bit further to make sure the entire process is as easy and stress free as possible. We’re working hard on ensuring our customers go away happy with our service.
We love to hear that we’re doing things right, but we also need to know if there are things we could be doing better. Only by listening and learning can we keep improving our service. In order to get honest feedback from our customers we use an independent company called Judge Service to contact our customers and find out exactly what they think about us, our cars and our service.
Had such good service and helpful salesman
Great service from Chris would return when I need to change my car again.
Motordepot Birmingham were a pleasure to deal with , Tony was great to deal with ,and very polite and courteous all the time i was there . And the service department dealt with a minor hiccup very quickly .Overall a great service.
The experience at Motordepot Scunthorpe was great because everybody was very helpful, everything was explained clear, they also made me feel very comfortable and their communication was fantastic 5 * service :)
The staff at Motordepot Hessle were good because I was not pressured into buying the first car I saw and the salesman took his time in showing me around and explaining details.
Motordepot Hull were helpful because completely satisfied with all srivce i got
I'd endorse Motordepot Hessle because i had no question by the end of the consultation.. everything explained in great detail. So friendly and professional.
A car purchase made easy with no pressures. Chris Nicklass was very pleasant and patient with us and as a salesperson we would seek to dealt with him again, should we need another car.
Motordepot Birmingham were great, all staff were really helpful and I was able to find the car I wanted.
The staff at Motordepot Hessle were good because they explained everything in detail, very helpful, polite, didn't put you under pressure to buy
I'd definitely recommend Motordepot Birmingham to friends and family because they offer a good and friendly service. Mohammed helped us to make the right choice and their variety is outstanding.
My experience at Motordepot Scunthorpe was positive because it was the best experience I've had buying my car from a dealership so friendly no pressure like I've experienced before I'm so happy it's the best car I have ever had.0
Motordepot Hessle staff were good because they were very helpful and very professional so far the nicest motor dealer I have deal with.
I'd recommend Motordepot Hessle to a friend because staff is very friendly and their cars are in very Good condition, they make sure that car is ready to collect as we want it.
The experience at Motordepot Hull was fantastic because my salesman was down to earth, totally approachable and didn't chase me for a sale (there was around a 6 month gap between me first meeting him and me returning in order to finance a car!).
Great service, good choice of vehicles. Definately go the extra mile.
Motordepot Birmingham staff were good because they explained everything in detail and not once was I rushed into a decision, very happy with the way they conducted themselves.
Good experience buying from you. Straightforward, everything explained, friendly staff (not just salespersons)
The staff at Motordepot Scunthorpe were good because Not only did I get a great car,the service was first class.
I'd suggest Motordepot Grimsby to a friend because their service was one of the best I've ever encounted, the sales person I spoke to was Jeremy podesta. Me and my dad were extremely pleased. He went through everything very well and we couldn't fault the service. Would recommend to anyone great service.
Motordepot Scunthorpe staff were good because they was friendly and very professional
My experience at Motordepot Scunthorpe was cracking because The salesman explains every thing as best as he could showed me all the offers I looked at and was very helpful with my choice of car.
Motordepot Birmingham were fantastic because they get you realistic and affordable deals.
The experience at Motordepot Scunthorpe was great because it was easy and hassle free and a very friendly environment
The staff at Motordepot Hessle were good because they made me at ease wete friendly none pushy pleasant to talk to it was a very good experience
The staff at Motordepot Grimsby were extremely friendly and described the finance deal in adequate detail. There was a little problem during the purchasing and picking up of the vehicle with the previous owner. However was sorted out for the initial pick up date. Very satisfied with the customer service.
The experience at Motordepot Grimsby was fantastic because they made you feel like you was part of the family and thanks to jermery for a smooth delivery
Motordepot Birmingham were great because all my questions were answered. I was given time to browse without the big sell.
I was happy with the service at Motordepot Birmingham because when we originally went to have a look at the cars we were "not pestered" by sales people, we were left alone to browse which made it more appealing to us, we were allowed to look at the cars on our own and at no point were we pressured by any sales staff but at the same time everyone was extremely friendly, polite and helpful. This certainly made a difference when purchasing our new vehicle and would defiantly recommend Motordepot to others.
The experience at Motordepot Hessle was fantastic because great customer service from Danny M
No pushy salesmen, good range of quality cars at very reasonable prices. I had been to Grimsby branch first and the salesperson (Jerremy) there was very helpfull. They didn't have the car I wanted but found some at another branch so put me onto Scunthorpe and reserved the cars for me to view. At Scunthorpe I was met by Kriss who was just as helpfull and took time to explain everything without being pushy. I would recommend Motor Depot and already have done.
The experience at Motordepot Hessle was fantastic because they explained everything I need to know clearly and had were very helpful with any questions.
My experience at Motordepot Scunthorpe was positive because it was easy, no one hassled us or talked us into buying things we didn't want only offered options.
I was pleased with Motordepot Hessle and would recommend them because the staff were friendly and helped me to pick my new car straight after i had my 1st accident which is great due to the fact that i drive for a living. Also they helped me understand my new car as it was more up to date than my last one and went through everything that i needed to know
My experience at Motordepot Birmingham was memorable because it's the car I really wanted.
Motordepot Grimsby staff were good because you don't get hounded as soon as you walk in and they are very helpful
I'd recommend Motordepot Hessle to a friend because They have a vast stock of cars to suit all tastes and pockets. The sales/customer adviser's were very professional and helpful. Daniel French deserves a special mention here as he looked after me throughout the buying process and the handover of my car. He was friendly, helpful, explained everything to me and sorted all the paperwork out, which us the bit I hate. I can thoroughly recommend Motordepot Hessle. A brilliant car buying experience. Cheryl Hills.
I'd recommend Motordepot Hessle to a friend because there's a good variety of vehicles to select from with good advice and assistance from the helpful staff.
I'd definitely recommend Motordepot Grimsby because of its friendly, laid back service
I'd endorse Motordepot Hessle because of the friendly and helpful staff and a good selection of good quality cars.
My experience at Motordepot Scunthorpe was memorable because the staff were extremely helpful and friendly. From the onset of arriving I felt quite comfortable as we were left to look around and staff remained visible but weren’t in anyway pushing for sales. Mike the customer advisor was extremely knowledgeable and presented everything very clearly to us. I find the set up of the garage quite relaxed and you didn’t have to walk through a cohort of pushy sales advisors who pounce on you and try to sell you a car that you probably don’t even want or push you into having PCP. Overall very pleased with the service and the car we have. Thanks everyone
I was happy with the service at Motordepot Hessle because I was insure about finance or the PCP option, and I felt Shakeel was really helpful and friendly towards me!
I'd recommend Motordepot Birmingham to a friend because friendly and helpful staff. Smooth and quick transaction
I'd recommend Motordepot Hessle to a friend because everybody was really friendly, welcoming and more than happy to help with any enquiries that I had.
I would recommend Motordepot Hessle to friends and family because it was a very good , friendly service. Hand over very straight forward. Danny knew what he was doing. I like his regimented approach to his handover.
The experience at Motordepot Birmingham was fantastic because the sales person was really helpful.
I was pleased with Motordepot Hull and would recommend them because I didn't feel pressured by salesmen to buy. The whole process was relaxed I was well informed at each stage to handing over the keys to my new car. Rob was very friendly and easy to talk to.
I'd recommend Motordepot Hessle to anyone because the service was good.
I'd recommend Motordepot Grimsby to a friend because nothing was too much trouble for your salesman he explained everything clearly even when at the last minute I changed my mind and test drove a completely different make of car . ( our eventual purchase )
Motordepot Grimsby were really helpful and I'd recommend them
Motordepot Scunthorpe were really helpful and I'd recommend them because the salesperson was great he had a lot of time for us, we originally went to look at 1 car but while there we liked the look of another and was able to take them both for a long test drive without feeling rushed. Great experience thank you.
My experience at Motordepot Hull was easy and stress free from start to finish. James Thompson (the salesman I dealt with) contacted me regularly during the whole process and went above and beyond to make sure everything was in place and done to the correct standard. Extremely happy with the whole experience and service I received.
Motordepot Birmingham were really helpful and I'd recommend them because of their hassle free approach to selling vehicles and allowing you to look around vehicles without the pressure of a sales person present.
I would recommend Motordepot Grimsby to friends and family because I got exactly what I wanted from all the staff I came into contact with especially Jeremy and of course I got my car
I would recommend Motordepot Birmingham to friends and family because the overall process, from start to finish was dealt in a very professional manner. Highly recommend to anyone looking for a vehicle.
Birmingham and would recommend them because having once been a Citroen car salesman I have some appreciation of the job, at no time was I hassled or pressured by my very attractive rep named Melissa who handled everything very professionally, still haven't got me car mats tho?, special mention goes to john there who despite not having been my sales rep for the car purchase, really helped me out when Melissa was on her day off and I had a problem matching the car to the finance deal I wanted, he took charge and resolved everything within one hour including getting me into a completely different car but I was happy, so full marks to john for that one, so flowers and chocolates all round flowers for Melissa and the choccies for john!, thanks once again to all at motordepot
I'd definitely recommend Motordepot Scunthorpe to friends and family because they offer a Fantastic service in a very friendly and highly professional manner
Motordepot Hessle were great because they made everything quick and simple.
I'd definitely recommend Motordepot Birmingham to friends and family because good price and was taken care
I'd recommend Motordepot Birmingham to anyone because there care for the customers Is fantastic.
I would recommend Motordepot Hessle to friends and family because it was excellent customer service.
Motordepot Grimsby staff were good because everyone was always polite and helpful throughout the experience of first viewing the car right through to collecting it
I'd recommend Motordepot Hessle because of the service and knowledge of the sales staff and there polite and courteous manner
I'd suggest Motordepot Birmingham to a friend because everyone and everything was professionally dealt with and nothing was too much trouble.
Motordepot Birmingham were great because they explained everything in full, the sales team sorted out the finance before even viewing the car which i liked and Tony was very helpful, even met my requests on a tight schedule when picking up the vehicle, very happy
I'd definitely recommend Motordepot Hessle because the service was what I wanted
I'd definitely recommend Motordepot Hessle because we got the chance to browse cars in our own time with out being approached by a sales man. They were not pushy and was completely happy with everything from the valuation of our car to purchasing the new car.
The staff at Motordepot Birmingham were good because of the great friendly way which our salesman handled us. Very happy
I would recommend Motordepot Grimsby to friends and family because they are great value for money with excellent customer service.
My experience at Motordepot Scunthorpe was cracking because from start to finish Jane was very helpful and sorted everything out for me!
Motordepot Birmingham were great because the staff were approachable and helful, not pushy and forceful, it was a very pleasant experience and would highly recommend.
The experience at Motordepot Birmingham was great because Tracey went out of her way to accommodate us very friendly and informed. Went the extra mile for us collected me from train station so I could collect my car
I would recommend Motordepot Hessle to friends and family because l feel that the Kenny the sales man was very informative, went through everything with me, he was very patient, pleasant, friendly and very helpful, l am so pleased with my car, l know if there was a problem that l could ring Kenny or speak to another member of staff and they would only be too happy to help me
Motordepot Hessle were really helpful and I'd recommend them because there was no hard sell no pressure and a very straight forward friendly service . In particular I would like to mention the customer advisor who dealt with me Tony Lyell a very likable chap ,nothing was too much trouble , great attitude if I buy another car from Motor Depot again I will be asking to deal with Tony .
I'd suggest Motordepot Hull to a friend because it has excellent customer service
I was pleased with Motordepot Hessle and would recommend them because of the friendly and quick service provided and i didn't feel i was pressured into making a decision.
The staff at Motordepot Birmingham were good because I went in with a particular car in mind but soon realised that it wasn't for me so Trevor spent time with me looking at other vehicles and finding my ideal car. No rush, no hard sell and no pressure.......even when I had decided they left me to think about it. Really happy with the Nissan Note we decided on.
Motordepot Hull were fantastic because the experience was quick and easy! I went in late on Saturday night to book a test drive for the next day. This was sorted straight away for me. I loved the car after the test drive and agreed to pick up the following week. I picked it up during my lunch break from work, which the sales person was aware of. Pick up took around 20 mins
I'd recommend Motordepot Birmingham because its easy and straight forward and theres no sitting around for hours
The experience at Motordepot Scunthorpe was great because of the large selection of competitively priced cars, and the helpful, but overpowering or pushy sales staff.
Motordepot Hull were fantastic because they have very friendly staff who will go out there way to make sure you have a pleasant car buying experience!
I'd recommend Motordepot Birmingham to anyone because they offer great customer service.
I'd definitely recommend Motordepot Birmingham to friends and family because of the very friendly and helpful staff. Especially Trevor.
I'd recommend Motordepot Birmingham to anyone because the customer service was excellent. Sam was brilliant from start to finish.
The staff at Motordepot Birmingham were good because Tony was very warm, friendly, informative and helpful, attentive and made me feel comfortable and welcome
My experience at Motordepot Birmingham was cracking
The experience at Motordepot Hessle was great because I got honest advice
Unlike other dealerships I have used in the past there was no hard sales pitch by pushy salesman in cheap suits. The service I received from Kenny was second to none. An excellent overall experience and I would highly recommend Motor Depot to friends and family.
Motordepot Scunthorpe were great because they had the car ready for me, cleaned & serviced when I arrived. They had a tow bar fitted for me too. Very good service from Gary Brown!
The experience at Motordepot Birmingham was great because the customer service was of a high standard and I'm very satisfied with my purchase.
I'd definitely recommend Motordepot Birmingham because the representative was very helpful and answered all my questions, and was friendly
My experience at Motordepot Birmingham was cracking because , everything was made easy, from choice to delivery, seem to go the extra mile, great car and enjoying it, Philip Crane was excellent, would be happy to recommend friends and family