At Motordepot we take great pride in the levels of customer service we provide. We realise that selling high quality, reliable vehicles, at a fair price is only part of the job. We know that we need to go that little bit further to make sure the entire process is as easy and stress free as possible. We’re working hard on ensuring our customers go away happy with our service.
We love to hear that we’re doing things right, but we also need to know if there are things we could be doing better. Only by listening and learning can we keep improving our service. In order to get honest feedback from our customers we use an independent company called Judge Service to contact our customers and find out exactly what they think about us, our cars and our service.
because they went above and beyond to satisfy.me .
The staff at Motordepot Hessle were good because they where very helpful...no hassle or pressure.. Danny French was very good
Very happy with the car and service I got. Also a big thank you to Adam Campbell from Grimsby motordepot, brilliant with any questions and making it a smooth easy purchase :) Will definitely be coming here for my next car.
My experience at Motordepot Hull was memorable because the whole team where friendly and very helpful
I was pleased with Motordepot Hessle and would recommend them because all the staff are very helpful.
The experience at Motordepot Scunthorpe was fantastic because the team were outstanding
My experience at Motordepot Grimsby was positive because they made the purchasing decision very easy and helpful without feeling pressured.
The experience at Motordepot Birmingham was good because from the moment I was called by head office, to walking in to the Birmingham office I was greeted by someone who was very polite, was extremely helpful and wanted to help me as much as he could. Every thing was explained fully, nothing was missed and the whole experience was easy and very efficient. John Ly was great to deal with, very friendly and has called me a couple of times to ensure I'm 100% happy.
I'd recommend Motordepot Grimsby to anyone because the customer service delivered from the team was exceptional and couldn’t do enough for you. They didn’t push me into buying anything and wasn’t in my face, was there for me when I needed them. The staff member Jordan even came in on his day off to hand over my car and I’m extremely grateful for that
The experience at Motordepot Birmingham was fantastic because the service was excellent and I was made to feel totally at ease and no pressure was felt to purchase
I'd definitely recommend Motordepot Birmingham because you take care of your customers your polite and happy to help with any question asked and make you a feel relaxed
The experience at Motordepot Grimsby was great because Doug was extremely helpful in explaining everything to me step by step. He made everything very clear and nothing was too much trouble. We were free to look around the cars without being pestered but when we needed advice we were given a great service. The handover by another gentleman was very clear and efficient. Doug also helped after I got my car by helping to sort something out within the same week. Thank you Doug and the finance ladies too!
I'd suggest Motordepot Hessle to a friend because staff were friendly and approachable; no hard selling involved. Katy dealt with my purchase and at every juncture asked if I had any questions and gave me plenty of time to browse the cars. Nothing was too much trouble and the finance team were fantastic. They took the time to explain the payment plan and GAP insurance; overall I was very satisfied with the service
I'd recommend Motordepot Scunthorpe to a friend because The service I recieved from Jakob was fantastic and no one put pressure on me like you often find with other car dealerships
I was happy with the service at Motordepot Hull because they had a wide range of cars at an excellent price with a low upfront cost plan and decent monthly payments on their pcp contracts. Megan was especially helpful, she explained everything i needed to know and was extremely knowledgeable about all the cars and all the finance available.
I'd recommend Motordepot Hull to anyone because the experience I received from Mark Hallaway was amazing. Any problems needing sorted they were done before handover of the vehicle. Thanks again
The experience at Motordepot Birmingham was good because the sales people are friendly and knowledgeable about vehicles.
I'd recommend Motordepot Birmingham to a friend because, great service friendly staff, easy and hastle free experience
Motordepot Birmingham were great because, good attitude of both staff and service department, special mention to Ike my salesman, made transaction so easy,and kept me updated every step of the way.
The staff at Motordepot Hessle helped in my Van purchase with a range of extended warranty, servicing and gap insurance products, also on a personal level they kept me informed during the vehicles preparation.
I'd enrdorse Motordepot Hessle because i wasn't p pushed into anything. They were very efficient and didn't have to do anything myself
All sales staff were very friendly and helpful
My experience at Motordepot Hessle was positive because the cars on offer are immaculate and reliable and the service friendly, professional and efficient.
I was happy with the service at Motordepot Grimsby because my sales person Oliver was very helpful, nothing was too much of a problem, we just had a really positive experience
Motordepot Hessle staff were good because they are well trained at their job
Motordepot Birmingham were helpful because they were on hand to help when ever I needed, rectified any concerns about the car, as this was my first financed car was exceptionally helpful in explaining the packages available. Couldn't have asked for much more really.
Motordepot Grimsby were really helpful and I'd recommend them because it was a very pleasing and smooth transaction...
Motordepot Scunthorpe were fantastic because great staff very friendy and helpfull been twice with them would recommend them to everyone rob at scunthorpe was great help thanks again
The experience at Motordepot Hessle was fantastic because there was a wide range of vehicles to cater for a range of financial situations. My representative Tom Stephenson was polite, helpful and non-pushy and explained everything clearly. He kept communication throughout and was willing to move things around my awkward schedule
Motordepot Grimsby staff were good because great service salesman Wayne was great guy
Motordepot Birmingham staff were good because John Ly specifically had been amazing in dealing with my car. Got it in time for my birthday, and made sure to go out of his way to give me phone call updates on anything that was going on. Even still getting a couple voicemails to make sure that I'm happy with the car, etc. Also, the one of the Compliance Manager's that helped in sorting out my finance was amazing as well, can't quite remember his name, but he's a good manager. Overall, would happily come back to get another car and hope to deal with John Ly again.
Motordepot Birmingham were helpful, Professional and courteous, Everything was explained clearly, The choice of vehicles is outstanding, All in All 10/10
I was pleased with Motordepot Grimsby and would recommend them because the guy who dealt with me was called Jordan and he was brilliant and I couldn't be more grateful
My experience at Motordepot Scunthorpe was memorable because Everything was handled profesionally
The experience at Motordepot Birmingham was good because friendly professionals and accommodating staff.
When looking for my latest car from Motordepot, everything from start to finish was slick and easy. Everything was well explained, my questions were answered thoroughly and I couldn't be happier. I was looked after by Paul who really is an absolute credit to Motordepot and he made the entire process very easy. I am over the moon with my new car and would happily recommend Motordepot to anyone. 10/10! :)
Motordepot Hessle were really helpful and I'd recommend them because there friendly and polite
Motordepot Birmingham were helpful because our customer advisor Mohammed was helpful through out and made our buying experience great he kept us updated from start to finish as the car of our choice was at a different branch, our car looked better than we could have imagined being a used car it looked great, the sales manager Phil also came up to us a few times and made us feel welcome the finance team were also great thoroughly going through all the documemts as it was our first time buying finance. Great work motordepot birmingham keep it up
Motordepot Grimsby were helpful because Doug England the sales guy was more than helpful. Nothing was too much trouble. All round nice guy and made it a very pleasurable experience.
The experience at Motordepot Hessle was good because it was just made so simple and the staff bent over backwards to get the car ready for me so I could just drive it away on the same day as viewing, well done to everyone at motor depot especially fran
The experience at Motordepot Birmingham was good because Ike was very helpful and made the purchase and exchange of my car very easy.
Our experience at Motordepot Scunthorpe was excellent, we have purchased from another division of Motordepot previously but the Scunthorpe site is a great example of how to run a dealership. They have a great range of quality cars at great prices. The customer service was very professional and straightforward and iI would definitely recommend and use the dealership again. Rachael made this easily the best customer car buying experience I have ever had with no hassle or pressure at all. Thanks Rachael.
I'd recommend Motordepot Hessle to anyone because James Marshall was professional and friendly, nothing was a problem and made the purchase easy and straight forward.
Motordepot Scunthorpe were great because they had a wide selection of cars for each budget and they were able to assist me in all the requirements I had. They answered all my questions and all the staff I dealt with were very friendly and helpful. The whole car buying process was stress free.
The experience at Motordepot Hessle was good because Sean was very helpful and patient. He went through everything very thoroughly and clearly. Thank you!
I'd recommend Motordepot Birmingham to anyone because your staff is amazing, especially John Lu he came on his day off to help me with the paper work, he was very supportive through out the process
I'd definitely recommend Motordepot Birmingham to friends and family because the staff are friendly and helpful. They take time to explain any questions you have.
I'd definitely recommend Motordepot Hessle because james who dealt with us was very efficient , friendly , and explained everything we needed to know clearly . Whilst walking around looking at the cats we were never harrased at all but as soon as we asked for help they were only to pleased to help .
My experience at Motordepot Hessle was cracking because it was simple pleasant no hassle nice people
I'd definitely recommend Motordepot Scunthorpe to friends and family because they were extremely kind and very helpful and they take great care doing their jobs
I'd recommend Motordepot Hessle because Danny Murphy was brilliant. He helped me through the process all the way and made the process of buying a car really simple , straightforward but more importantly to me really clear. i knew what type of finance i required and he went "that extra mile" to help
I'd recommend Motordepot Grimsby because Olly Boyd was a huge help from start to finish and kept me in the loop from day 1. Great customer service.
Motordepot Hessle were helpful because each member of staff was friendly and had time for us. Went to a competitor first. Motor Depot were head and shoulders above them.
The experience at Motordepot Hull was fantastic because sales assistant was very good Megan deweary
I'd recommend Motordepot Hessle because their cars are very good value and the service from all the staff is very good, my son and daughter don't mind going also because they like the free hot chocolate drink :0)
I'd endorse Motordepot Hessle because Danny Murphy was absolutely brilliant, he was so helpful, professional, knowledgeable and friendly and made the whole process a pleasure. He is an absolute credit to Motor Depot and I would definitely recommend him to family, friends and colleagues.
I'd recommend Motordepot Birmingham to a friend because their cars are in good condition
Motordepot Scunthorpe were helpful because they explained everything clearly,not pushy when I was deciding what car to have.
I'd definitely recommend Motordepot Birmingham to friends and family because very professional and great service, a nice experience
My experience at Motordepot Scunthorpe was positive because Matt was lovely and very helpful
My experience at Motordepot Hessle was memorable because the sales man Dave was amazing with helping me find the right car and all the staff were helpful.
I'd definitely recommend Motordepot Birmingham because they are very professional and put the customer first.The salesman who looked after me was excellent.
great service and extremely helpful throughout the process
I had a great experience at Motordepot Birmingham because we live in Ireland and were not able to see the car until we had paid for it and then travelled over to collect it , John Ly was very helpful and answered all our questions , and supplied lots of phots , the only thing I would add is that it would have been nice if car mats were supplied with the car and maybe a nice motor depot keyring for the keys , a bit picky i know but would have been nice ,
The experience at Motordepot Hull was great because I wasn't pushed into making any decisions and it was a really easy process. Megan was really pleasant, down to earth and helped me anyway she could.
My experience at Motordepot Grimsby was memorable because Jordan was so helpful and polite and not at all pushy .
I'd suggest Motordepot Hull to a friend because when we went to have a look around we were not hassled by any sales people. When we did decide which car we wanted we had no hard sale and was able to choose our own payment method without been pressured into finance. We found buying our car easy and straight forward and would definitely recommend.
Motordepot Scunthorpe staff were good because they very efficient and not too pushy, very helpful and friendly!
I'd recommend Motordepot Hessle to anyone because of a great choice of cars and our salesman Dave burdett was brilliant.
I would recommend Motordepot Birmingham to friends and family because Mohammed Miah found me the perfect car for the perfect price. He was very welcoming and was easy to get along with. He was knowledgable and had helped me throughtout without me feeling pressured on just buying any car. He was in depth with everything I needed to know regarding the car, the finance and everything else. Motordepot Birmingham had me feel they are always going to be there for me when I need them.
Motordepot Birmingham were fantastic because Sam Lohia was amazing from start to finish. No pushy sales tactics and was extremely helpful when deciding on which car to purchase. I told him what I wanted and needed and he did his utmost to accommodate. I will definitely be returning when purchasing my next car
I'd recommend Motordepot Birmingham to a friend because they are very professional and willing to help.. special thanks to Trevor was extremely helpful, advised me on the best finance to suit my budget, explained everything to me, And always contactable incase of a problem! Thank you Trevor!
Danny was very helpful and friendly. Made the whole experience very simple and enjoyable.
Simply the best car buying experience I have had, and I've had a lot. It's not high pressure sales, and Mo could not have been more helpful. The car looks and feels brand new.
I was pleased with Motordepot Birmingham and would recommend them because their service was quick, efficient and attentive without being over bearing
I would recommend Motordepot Scunthorpe to friends and family because I got efficient service and the Staff where all friendly. The Sales person I dealt with, Arron Booth was very compinent.
I'd recommend Motordepot Birmingham because they know how to help and make you happy with the deal.
The staff at Motordepot Hessle were good because every question i asked was answered without hesitation and in great detail.
I'd definitely recommend Motordepot Grimsby because nothing was to.much trouble. I'm not very good with technology the sales person set everything up for me, was incredibly patient and friendly. Everything was explained in detail. He even remembered how I have my coffee on second visit. Excellent customer service.
I was very fortunate to have Doug England help me through the process of buying my new car. He presented a very strong understanding of how MotorDepot differentiates from its competitors in order to give me exactly the right kind of product. Not just the car but the supporting services that will give me good return over the coming year. Now I'm thoroughly enjoying my new car and know that should I need a new car in the future MotorDepot Grimsby will be the Dealer I turn to.
Motordepot Birmingham staff were good because The staff where polite and knowledgeable, without being pushy. Everything during the transaction went like clockwork.
I'd definitely recommend Motordepot Hull to friends and family because the staff are very helpful , and it can be such a quick process to getting a car
I'd definitely recommend Motordepot Birmingham to friends and family because they are great staff and the cars ate reasonably price for all budgets
Motordepot Birmingham was probably the easiest and stress free car sale I have ever been involved with, found a few cars sales guy did not pester us let us choose, and let us test drive a few cars , once we found the one he made it extremely easy , pleasant experience, I will be buying my next car from there very shortly thanks
My experience at Motordepot Hessle was cracking because Danny Murphy made the whole process very easy and he kept me informed at all times about the progress of the vehicle as it was over Christmas and my car needed a new windscreen.
I'd definitely recommend Motordepot Birmingham because they were hassle free and very friendly during the whole experience
My experience at Motordepot Hessle was memorable because of the great service I received.
Saul was absolutely fab from the start to finish, everything was done extremely quickly and with no hassle at all. Thank you!
I'd recommend Motordepot Hessle to a friend because the service is fantastic , the sales people are pleasant and polite , I must say Katie was so helpful all the way thru as I'm hard of hearing she did a fantastic job, and was very patient
Motordepot Hessle were great because peter the salesman knows his job he explain everything to me that I needed to know and he made sure that I was happy given choices and ask me questions and I was able to ask questions as many times he also check on me as I was afraid to drive a new car since my old car was not modern as I have now peter gave me confidence he empowered me now am a happy person
I was pleased with Motordepot Hessle and would recommend them because the salesperson Katy was outstanding to deal with helped me completely and the process of changing my car a excellant experience
I'd definitely recommend Motordepot Birmingham to friends and family because the staff are very friendly and even over the phone they explained everything that I needed to know. Sam has been very professional throughout and he explained everything as it should so I’d definitely recommend Motordepot Birmingham.
I had a great experience at Motordepot Hessle because they where helpful from start to finish and haven't let me down going from my first car to my second car.
I'd endorse Motordepot Hessle because Sean was really helpful. I told him my circumstances, and what I was thinking of purchasing and he pointed me in the right direction. I trusted Sean’s advice 100%
The experience at Motordepot Birmingham was great because it was a relaxed and friendly approach to car buying. Hassle free and a top service from Rishi the slaes person i dealt with
Motordepot Hull staff were good because the staff are very friendly and helpful and I was not put under any pressure to buy a car!
I'd suggest Motordepot Birmingham to a friend because I was offered good customer service and the process of buying my car was dealt with very efficiently.
The experience at Motordepot Scunthorpe was fantastic because I didn’t feel under pressure to buy at any time. Everything was explained to me in a professional but friendly manner.