At Motordepot we take great pride in the levels of customer service we provide. We realise that selling high quality, reliable vehicles, at a fair price is only part of the job. We know that we need to go that little bit further to make sure the entire process is as easy and stress free as possible. We’re working hard on ensuring our customers go away happy with our service.
We love to hear that we’re doing things right, but we also need to know if there are things we could be doing better. Only by listening and learning can we keep improving our service. In order to get honest feedback from our customers we use an independent company called Judge Service to contact our customers and find out exactly what they think about us, our cars and our service.
I'd recommend Motordepot Hessle to anyone because they are very friendly you feel at ease and safe and not pushed in any way to buy
Motordepot Hull were great because rob gave me all the info I needed and was easy to make my mind up
Motordepot Hessle were really helpful and I'd recommend them because this was the first time I have ever bought a car on my own, I was very nervous but Andy Champion who I dealt with made it a pain free process, thank you.
I'd endorse Motordepot Birmingham because the service I received from Mark was superb, very helpful and very knowledgeable about the car that I wanted to purchase. On each visit he was very helpful and gave us a call 2 days later to check that everything was ok with car and that we were happy. I would definitely recommend Motordepot but inparticular I would recommend Mark.
I had a great experience at Motordepot Grimsby because the salesperson Jordan hough made it very easy to buy the car he wasn’t pushy he made the process very enjoyable would definitely recommend him as a sales person
The Staff and sales team at Motordepot Birmingham were great, really helpful, welcoming and friendly! Would definitely recommend to family and friends.
The staff at Motordepot Scunthorpe were good because the sale was hassle free and no pressure to buy great attitude from both sales reps dealt with
Motordepot Birmingham were helpful because they made my car buying experience very simple and enjoyable for a second time round. Friendly and approachable staff who are very knowledgeable.
I will be totally satisfied when I get my spare set of keys
I'd recommend Motordepot Grimsby because it was stress free for me and hassle free , Olly was very helpful from start to finish .
I was pleased with Motordepot Grimsby and would recommend them because very friendly, no pushy salespeople, when we said no to a product offered this was excepted and we weren't pressured into having it. Very quick, smooth purchase.
Viewing cars at Motordepot was such a pleasure. Not only were the cars very clean the depot was too. The sales person was extremely helpful and knowledgeable. I would Highly recommend Motordepot.
I'd definitely recommend Motordepot Grimsby to friends and family because it was all done like clockwork and it was made to feel personal
I was pleased with Motordepot Scunthorpe and would recommend them because my sales advisor Rachael was extremely upbeat and very helpful during the search for my car. Once I had found my new car, she made the whole process extremely easy and she explained everything very clearly. Rachael is a true asset to the Motordepot team! Thank you for all your help!
I'd recommend Motordepot Hull to a friend because the customer service is second to none. No pushy salesman just polite service from start to finish. Happy to answer any questions & offered a brilliant service. This is my fourth time of buying a car fro Motor Depot-what does that tell you about customer satisfaction?!
Motordepot Hessle staff were good because Danny Murphy was great
My experience at Motordepot Hessle was memorable because the staff were friendly and explained everything thoroughly.
James was absolutely Brilliant from start to finish, he wasn’t too forceful and found me the car that was perfect for me! I would highly recommend to anybody looking for a new car!
I had a really nice salesman Rishi who had the answer to all my questions. He was very poliet and a pleasure to do business with
My experience at Motordepot Hull was memorable because they were very helpful, explained everything in detail and have provided excellent aftercare.
I was happy with the service at Motordepot Hessle because they were not pushy or overpowering
My experience at Motordepot Hessle was memorable because Sean Pexton and the rest of the team that helped me buy my first car where very helpful and explained everything in a way I could understand especially when explaining the GAP insurance... I am extremely happy with my car especially seen as though I drove all the way from wakefield Ossett to get it.. thankyou so much
Motordepot Scunthorpe were great,excellent service very polite no pushing staff would definitely buy a another car from them in futher.The sales person Rachael Stapleton was lovely and very experienced and helpful from start to finish.I would recommend buying from this dealership.
The experience at Motordepot Birmingham was good because the process was made easy and comfortable by everyone I had contact with. There was no attempt to force or push a sale and the guys just let you get on with viewing cars and giving independent advice - not an experience I've had before when buying a car. Car was ready to drive away with full service and MOT recently completed by them. Any warning light or advisory was seen to also so I'm expecting to have a car that runs smoothly for the next 12 months. Oh and price was extremely competitive, even compared to private sellers!
Motordepot Grimsby were helpful because all the staff were really helpful and the whole purchase ran smoothly
I would recommend Motordepot Hessle to friends and family because the staff were very friendly and helped find the perfect first car for me at a very reasonable price.
Motordepot Hull were helpful because they always give great service, nothing is ever too much of a problem. You are always made to feel they have time for you & explain everything very well & clearly. I always go back to Motor Depot - they’re never pushy sales people. This is the fifth time I have brought from them.
I had a great experience at Motordepot Hessle because the customer service was handled professionally and effectively and they went above and beyond what was expected to, to ensure I got what I wanted from the depot, 100% would recommend also a massive help from Shakeel super helpful and friendly
My experience at Motordepot Hull was cracking because the guy i was talking to RYAN EVERALL made me me feel involved , i felt like i had known him for ages just like a mate , we talked about other things as well as cars he was great , an asset to the company .
Was looking for an Audi q3. Tried lots of different places. Found motor depot had the best deal to suit me and my budget. Very friendly staff who explained every detail to me. Would definitely use again.
I'd endorse Motordepot Birmingham because all the staff were friendly and answered any and all questions we had. I was purchasing my first car and bought different family members with me on my two appointments and all the staff explained everything to me but ensured that my family understood everything and that all of us were happy. All details were explained thoroughly and I left feeling happy with my purchase and confident that I can contact motordepot again regarding any concerns with the car! The process was made easy for me as they helped tax the car for me and explained things that may seem straightforward to experienced drivers. I would, and have, recommended motordepot. Amazing experience and everyone made me feel very relaxed and confident which meant a lot with this being my first car.
I'd definitely recommend Motordepot Birmingham to friends and family because the sales person named Rishi was very friendly and made the deal easy to make and he knows what customer wants and serve him accordingly.
Was looking for an Audi q3. Tried lots of different places. Found motor depot had the best deal to suit me and my budget. Very friendly staff who explained every detail to me. Would definitely use again.
I like that I was left alone to look at the car in my own time, I asked to be let in to the car and when I was ready I spoke to Tony who was recommended to me by a friend and certainly didn’t disappoint.
I was pleased with Motordepot Grimsby and would recommend them because they where friendly and helpfull and not to pushey
I saw my car on the Motor Depot website and contacted the branch where it was due to be located to find out more. I spoke to Rob Lane, who managed the process and made it simple throughout, from the initial deposit, to the test drive and through to the handover. Rob was knowledgeable and offered advice throughout, he was honest and committed to delivering an excellent customer experience. I had been looking for this exact car for some time and was not in any great rush to buy, but then i saw this car and it ticked all the boxes, had very low millage and was very competitively priced when compared to others available on Auto Trader et al. When i arrived for the test drive the car had recently been transferred from the preparation centre, so it hadn't yet been valeted. There was a mark on the drivers door arm rest and seat, I raised this with Rob as a concern and he introduced me to the head of valeting to discuss whether or not the marks would come out, he confirmed they would and the sale proceeded. At this point, i would expect most salespeople to move on to the next one and leave the valeting team to worry about the mark, but Rob was determined to make sure the car looked perfect and so he inspected the car after the valet and even sent me pictures to show the results. The marks had completely gone and when i picked the car up it was in perfect condition. Rob showed that he really cared from start to finish, he offered me all the optional extras but was at no point pushy. I am really happy with my new car and I would not hesitate to recommend Motor Depot to friends, family and complete strangers. Thanks Rob and the team! Simon
Motordepot Scunthorpe were fantastic because my sales advisor Rachael was extremely knowledgeable and friendly, she really helped me to find the car that I loved. She explained everything I needed to know and was very professional and friendly. Everything from the word go was easy and simple, and within 5 days I had my new car. Couldn’t thank them enough!
The staff at Motordepot Hessle were good because I revived warm welcome and very helpful in all matter relating to buying my car
Motordepot Scunthorpe were helpful because I didn’t feel pressured by pushy salesman Like I’d experienced elsewhere And very happy with my car .
Motordepot Scunthorpe staff were good because they came to hull for a test drive and delivered car to hull on completion
The staff at Motordepot Hessle were good because they was very professional, knowledgable and wasn’t forceful which you can experience at other dealers
I was pleased with Motordepot Hull, Rob Parking went above and beyond to ensure I had a good experience in purchasing the car
I'd recommend Motordepot Grimsby to a friend because, they were friendly, knew their stuff and they did not hassle you while you were looking at cars.
Motordepot Hessle were great because they where very helpful and informational
I had a great experience at Motordepot Scunthorpe because rob who we used to buy the car was very helpful and kept us informed throughout the deal!also motordepot is the cheapest and best value around!
The experience at Motordepot Hessle was good because from the initial contact with Danny Murphy everything went very smoothly. Great communication and very respectful. I never saw the car before I bought it and only saw the car when it was delivered. I had to rely on the honesty of the Danny to inform me of everything and when the car arrived he was definitely a man of his word. The car was exactly as he described.
I had a great experience at Motordepot Grimsby because they were very professional throughout and thanks to Hollie for her kindness.
I'd recommend Motordepot Scunthorpe to anyone because of the friendly and professional attitude of the salesperson who helped me.
The experience at Motordepot Hessle was good because I got what I needed with no hassle
I would recommend Motordepot Hessle to friends and family because I had a hassle free easy car buying experienc
My experience at Motordepot Grimsby was positive because the staff were friendly very helpfull and the car was to a high standed.
My experience at Motordepot Hessle was memorable because the salesman was very helpful & I got my new car within 2 weeks, great services
I was happy with the service at Motordepot Birmingham because of my salesman Paul Clancy who was very helpful and was very good at keeping me updated with my vechile.
Motordepot Birmingham were helpful because they listened to my requirements and answered any questions I had in relation to purchasing my chosen vehicle
I'd recommend Motordepot Scunthorpe to a friend because Nadine was a great help and got us through it quickly. Thanks
The experience at Motordepot Scunthorpe was good because was a great friendly experience and no push sales people very happy customer.
Motordepot Hessle were fantastic because I received great service from when I first saw the car which was not local. I was kept well informed. Saul Kirk looked after me and kept me updated on the car and was available at a time that suited me to test drive and pick up the car.
Motordepot Hessle were great because overall experience was brilliant
My first experience with PCP, I had a thorough explanation of what does it mean and how does it work. Although very busy, Paul Clancy spent a reasonable amount of time to show us the car and to test drive it. He was always very nice and friendly, and that's what matters most. So it was a good experience for us and we will come back.
Jordan saud did a fantastic job of finding the right car to suit my requirements and I'm very pleased. Jordan Hough was around and also told me personal experiences of owning a Ford focus which helped a lot. I showed the vehicle to my friends at the bobbin and they all love it.
Motordepot Grimsby were helpful because they was easy going and didnt feel pressured into buying a car
I'd recommend Motordepot Scunthorpe to a friend because sevice and staff very helpful especially Kye who dealt with us in a friendly professional way
Motordepot Grimsby were helpful because they couldn’t make things less stressful if they tried, all staff are very friendly and easy to talk to and deal with, never had any problems whatsoever from the 3 cars I’ve now purchased from motor depot and I’ll not be going elsewhere xx
I'd definitely recommend Motordepot Hessle to friends and family because the sales team were very helpful and efficient without being pushy. Listened to what I wanted and did everything they could to make it possible as quickly as possible as we wanted the car for our holiday.
I had a great experience at Motordepot Hessle because of the salesman Dawid. Dawid was very confident and knowledgable, he listened to us and was able to provide us with exactly what we wanted without pressuring us to buy or rush our purchase. Dawid was very professional and made the process of buying a car enjoyable and easy for us. I would definitely recommend the service of Motordepot and would highly recommend Dawid. Thanks Dawid
My experience at Motordepot Hessle was cracking because: very easy process. Managed over phone with Andy champion. Came to view and sign paperwork to collect in same day. Most straightforward and hassle free car buying process I’ve been through. Very pleased with the quality of the car and also the additional benefits in warranty, service pack and GAP insurance.
My experience at Motordepot Scunthorpe was excellent, I had visits with my Husband when he was getting a car, I was impressed with the sale man, Mr Rob Lane, how he support my husband and answered all his questions. Rob, then phone a to make sure my husband was happy with the care and if her could support him with anything. I decided then that I would be visiting the week after to speak with Rob, about my options of changing my car. The thing I liked most was how personal centre Rob, was towards me, he listen to what I wanting and gave me all the information, to allow me to come to an decision. Rob constantly kept in touch him me and supported me 100%, he arranged everything, worked around my needs and work schedule. Rob is a very professional person and showed good skills and knowledge, he went out his way to make sure I was happy.Rob has phoned me on a daily basic to make sure that I am still happy and offered support to help me with some of the radio system, nothing too much for Rob and I hope he this with the company in three years time as I would so very much like to see how he has grown within the company and of cause his support with my next car, YOU SHOULD BE PROUD OF HIM, I wouls very much like feedback to be given to him, he is a STAR.
Motordepot Birmingham were fantastic because they were very helpful and informative
Motordepot Birmingham were really helpful and I'd recommend them because for their knowledgeable and customer focused approach. Will definitely be back!
The staff at Motordepot Hessle were good because they quickly sought a car which suited by budget and need. They did not try to pressure me into buying a more expensive vehicle and the finance interest rate seemed good. The salesperson seemed genuine and friendly and i did not feel under obligation to buy from motor depot if the deal was not right.
From the start of my visit to the scunthorpe showroom I was looked after by Arron, he was very professional, proactive with his knowledge of the vehicle and any questions which I had asked of him, I was not pressured into taking any other services which was available within company, I came away from the dealer feeling completely satisfied with all the questions answered, Arron was very helpful and made sure that I happy with all aspects of my purchase, would be very happy to recommend arron to my friends and family, lastly I appreciate the time and effort that has been taken to ensure that my purchase went so smoothly and quickly. Thank you.
The experience at Motordepot Scunthorpe was fantastic because i was treated exellent all the staff are very friendly and professional. The salesman that dealt with me didn't make me feel forced to buy the vehicle which is the reason I go back to motordepot. I will be going back when I'm ready to change again .
I'd definitely recommend Motordepot Hull because of the large choice of vehicles and amazing staff
I was pleased with Motordepot Hessle and would recommend them because get professional service, had good experience with them before, that's why I was come back, sales person was answer my questions, very helpful.
The staff at Motordepot Scunthorpe were good because they made us welcome and was not pushy all made and done with ease
I'd recommend Motordepot Hull to anyone because the staff there are so friendly and attentive. I had an amazing experience there.
Motordepot Hessle were helpful because they provided a quick and hassle free service. There was no pressure to buy and they are very helpful.
I was happy with the service at Motordepot Birmingham because the staff were very friendly and professional
My experience at Motordepot Hessle was cracking because it was very quick and hassle free.
Motordepot Hull were fantastic because they are a real friendly bunch at the depot in hull ps me dad isn’t happy he didn’t get his £50 for recommending me
I'd recommend Motordepot Birmingham to a friend because they are very helpful without being to pushy.
I would recommend Motordepot Grimsby to friends and family because Wayne provided me with an exemplory service, from start to finish nothing was too mich trouble and even the aftersales service is second to none.
The staff at Motordepot Hessle were amazing, peter expalined all my finance to me and recomended paint protection and service plan which im happy i took. Love the car and couldnt ask for a better service from the team
I'd definitely recommend Motordepot Grimsby because everyone is very friendly and any issues were dealt with straight away. Thankyou to Hollie and Olivia especially who I dealt with during my purchase.
I'd recommend Motordepot Scunthorpe because Brilliant polite, friendly and helpful service from Salesman.
I was pleased with Motordepot Grimsby and would recommend them because all of the staff were extremely helpful and most importantly patient whilst we were choosing our car. We were not sure what we were looking for, with the staff at Motordepot being there with us all the way through, in such a friendly manner!
The experience at Motordepot Hull was great, the place was clean and tidy a good variety of cars and the staff was friendly, my salesman was particularly patient with me, having to email and make arrangements back and forth as I was not local to the depot!
I would recommend Motordepot Hull to friends and family because the service was impeccable from talking with the sales team down to the handover.
My experience at Motordepot Grimsby was cracking because very helpful professional team and Hollie is a credit to your sales team
My experience at Motordepot Hull was cracking because efficient service without been pushy
The experience at Motordepot Hessle was good because i picked my car online I knew what I wanted and found exactly what I wanted and was able to put £100 deposit so it was sold and then was given some time to think about it. I thought that they were abit pushy about getting a warranty package and wasn’t happy when I asked Citroen if I get a warranty anyway with the car been new and they said yes, so they were trying to sell me something I didn’t need. Apart from that the service was greT and my Car is gorgeous
I had a great experience at Motordepot Scunthorpe because my sales person made it a great experience :)
I'd recommend Motordepot Hessle to anyone because there is plenty of choice in cars and Danny the salesperson could not have been more helpful, the process of getting the car was easy, stress free and I felt involved at all times and everything was explained very clearly to me.
Motordepot Scunthorpe staff were good because, I had a time delay for a cheque to be cleared for my deposit, this was not an issue, I was kept up to date by kye. Great service, super car, well pleased thank you.
The experience at Motordepot Grimsby was great because Kris - sales advisor from Grimsby Branch - was extremely informative and helpful. He helped both my partner and I buy our cars.
The experience at Motordepot Hessle was fantastic because at no point did I feel pressurised into buying: I had all my questions answered and was given as much time as I needed to take a thorough look at the vehicle. After the sale, I received a follow up call to check that I was happy with my purchase. I would definitely recommend them.