At Motordepot we take great pride in the levels of customer service we provide. We realise that selling high quality, reliable vehicles, at a fair price is only part of the job. We know that we need to go that little bit further to make sure the entire process is as easy and stress free as possible. We’re working hard on ensuring our customers go away happy with our service.
We love to hear that we’re doing things right, but we also need to know if there are things we could be doing better. Only by listening and learning can we keep improving our service. In order to get honest feedback from our customers we use an independent company called Judge Service to contact our customers and find out exactly what they think about us, our cars and our service.
Motordepot Grimsby were really helpful and I'd recommend them because they don't pressure you into a sale, I dealt with Wayne for the purchase of the vehicle and Adam during the test drives. Both made me extremely comfortable and when I changed cars from the Renault Kadjar to the Honda HR-V it was no problem to them to get the car transferred from Stoke. I have already recommended Motor Depot as the service I received was better than anywhere else I visited. Thanks Wayne and Adam.
The experience at Motordepot Birmingham was fantastic because it was quick and hassle free.Every thing the sale person said he would do he did.Very pleased.
I'd definitely recommend Motordepot Birmingham because I never felt pressured into purchasing a vehicle. Our salesperson Martin was very patient, professional and explained all pros and cons with the car choices I was making. We were treated very respectfully and Martin was on hand if i needed any assistance as i had no clue what I was really looking for. A big thumbs up for me
Motordepot Scunthorpe were helpful because I was made at home so much,I work shifts and they was very happy to keep my wife informed,I would like to say a massive thank you to Jakob ,he was great to deal with.
Motordepot Hull were fantastic because they were extremely helpful but not overpowering like other dealerships visited plus the salesman involved with my purchase , Mr Rob Parking I just could not fault and so therefore would have no hesitation in using him and motor depot primarily in the future !
The staff at Motordepot Grimsby were good because I was kept informed at all times.
Motor depot was very professional, especially mark hayman, good Man, look after us from start to finish and recommend mark to anyone
Motordepot Birmingham were great because Sat the sales advisor was very good from start to finish, he answered all our questions and put us at ease.
The experience at Motordepot Scunthorpe was good because everything was made simple and easy to understand with a caring and professional staff
I'd suggest Motordepot Scunthorpe to a friend because you know you're getting a good deal with them. Their knowledge and expertise inspired the confidence in me to buy through them and excellent customer service meant I was never in the dark throughout the whole process.
I had a great experience at Motordepot Hull because they had a good choice of competitively priced cars, Salesperson had excellent customer service skills nothing was to much bother. Lovely condition car professionally handled sale ran very smoothly thanks
Motordepot Hessle were really helpful and I'd recommend them because really smooth hand over with my car and taking out another. Friendly staff and would definately recommend
I'd recommend Motordepot Hessle because of friendly service and good prices and warranty and service packages
I was pleased with Motordepot Birmingham and would recommend them because Sam was great. I didn't feel pressured by any sales talk. A very friendly service. Thank you.
Motordepot Grimsby were great because Douglas England went out of his way to make the car perfect for me.
No pressure to buy which was great. Sam was very friendly and easy going. He explained everything well.
I had a great experience at Motordepot Birmingham because i was approached and told if i needed the keys to look at any vehicle i could, there was no pressure to commit to anything. All staff were welcoming and friendly and were all about getting the best deal for you. Have had my 2nd car from them now and would definitely use them again in thr future.
Motordepot Hessle were great because they kept me in touch with the progress of my sale. Very friendly approachable staff
Motordepot Hessle were great because I found exactly what I was looking for, at a good price and the service was friendly and helpful.
Motordepot Birmingham were helpful because the staff are very polite and not on your back or pressured.
I'd suggest Motordepot Grimsby to a friend because you are not hassled as soon as you walk in the door you can take your time looking around
I'd recommend Motordepot Birmingham to anyone because service was exceptional. Paul Clancys throughout service was excellent and gave help me source and advised me on a vehicle to fit my needs. Quality vehicle and service to match ⭐️⭐️⭐️⭐️⭐️
I dealt with Kris who was extremely helpful, and not pushy with the sale of my car. He was available if I had any queries or questions. I would highly reccomend Motor depot to friends and family. The service team have also been excellent with any issues I have had.
I was pleased with Motordepot Hessle and would recommend them because we have always had great customer service and never a problem with the cars we have bought previously
The experience at Motordepot Hull was good because the staff are very friendly and very helpful they alway have time for you
Motordepot Scunthorpe were great because I felt like I had a person supporting me rather than just trying to sell me things. I had Kris and he was great!!! :)
I'd endorse Motordepot Grimsby because they offer a great service with friendly professional sales staff
Motordepot Hessle were really helpful and I'd recommend them because the experience was simple, pleasant and the staff were thoroughly professional and friendly.
The experience at Motordepot Birmingham was great because the staff are friendly and our sales rep ike went in my opinion the extra mile to insure that we was happy with our choice and explained in detail what will happen and when
I'd definitely recommend Motordepot Hull because I felt completely at ease and able to make my own decision without unnecessary pressure or sales tactics. Rob was fantastic throughout and very patient and clear in how he worked with us
My experience at Motordepot Hessle was positive because everything ran through smoothly and I was always kept informed by Charlie of the next process.I would highly recommend.
The staff at Motordepot Scunthorpe were good because very friendly and easy to deal with.
Motor Depot Scunthorpe was fantastic throughout my car purchasing process. My sales Advisor, Scott, was patient, friendly, approachable, thorough with explanations of paperwork and documentation, respectful of my wants and needs, awesome with keeping me updated with my purchase and ensured my car was in tip top shape for collection. The process was hassle free and I couldn't thank Scott enough for his top customer service! - Very happy customer and would recommend to friends and family. Will definitely be returning in the future! Thank you.
Motordepot Hessle staff were good because they were friendly yet professional. It was a simple process. My original car was taken in part exchange for a fair price. The paperwork was already prepared before I arrived to exchange cars. Even a missing logbook was not a major issue, and I was talked through the process until I could replace it from DVLA. Overall a very satisfactory process.
Motordepot Hessle were really helpful and I'd recommend them because the service was very good. Andy Champion was excellent and I would definitely deal with him again.
Motordepot Hessle were great because Katy keep us up to date with everything Alex in finance was great explained everything to us
My experience at Motordepot Hessle was cracking because our salesman Dan French was excellent and always available on the sale of the car.
The experience at Motordepot Hessle was great because I had a great service and great choice of vehicles.
I was pleased with Motordepot Scunthorpe and would recommend them because my fiancée and I have now both purchased cars from them and had great experiences.
I'd endorse Motordepot Hessle because they have been very helpful from the start and went beyond to get the vehicle as I wanted.
I was happy with the service at Motordepot Scunthorpe because Jess was very friendly, officiant and helpful.
I'd definitely recommend Motordepot Birmingham because there was no pressure to buy any particular car, only good advice to cater for my requests, showing me all options.
I'd recommend Motordepot Scunthorpe because there is a very relaxed environment and the sales people are not pushy.
I'd suggest Motordepot Birmingham to a friend because great service very relaxed experience. No pressure selling.staff very helpful nothing to much trouble.
The experience at Motordepot Birmingham was great because rishi was very accomadating helped every step of the way. Even his aftercare has been amazing I couldn’t be happier with my experience my only fault would be that I have still not received my refund for my deposit back and I have been waiting quite a while.
Everything explained clearly for different options of purchase and different vehicles available. However, 3 weeks later I am still waiting my £100 holding deposit even though been told twice it is being processed.
Motordepot Hessle staff were good because they were clear, friendly and helpful. Great knowledge and advice about certain cars I was interested in.
The staff at Motordepot Hessle were good because they are very helpfull and professional in my opinon . As well so friendly !!!
Motordepot Hessle were helpful because all of my needs were met. I dealt with Kenny McLellan with my last purchase at Motordepot. He remembered my name, what I drive and even the area of the city so I found him very approachable and helpful. I think all the staff are very good, and of course the cars!
I had a great experience at Motordepot Grimsby because everything was handled professionally and friendly approach, nothing was any trouble and have been in since for a small amendment.
Motordepot Hull were great because they offered great service very friendly and explained everything in great detail
The salesman was very thorough and explained all the details very well relating to this car, and clearly explained what I had to do regarding the money transaction, so I felt quite happy and he has followed up to make sure that all is well.
I was happy with the service at Motordepot Grimsby because everyone was helpful and explained everything, and made us feel welcome.
My experience at Motordepot Hull was positive because the salesman was excellent all staff were friendly I would recommend motor depot to friends because the service was excellent the salesman couldn't do enough for me
I'd recommend Motordepot Grimsby to anyone because I had an excellent overall car buying experience
I'd recommend Motordepot Hull to anyone because they have amazing deals and are professional
Liam Smith at Motordepot Hessle was great he kept me updated throughout the process. If you shop there I would definitely see him. I went in with a clear idea of what I wanted and he made it happen.
I would recommend Motordepot Grimsby to friends and family because I felt comfortable looking round and was left to look , throughout the whole experience the salesman did his very best for me.
The experience at Motordepot Hessle was fantastic because the salesman Kenny McClellan was extremely helpful and very professional. I would not hesitate to recommend to anyone looking to buy a car to visit Motordepot.
The experience at Motordepot Hessle was good because I can trust you will help
I'd definitely recommend Motordepot Birmingham because rishi the man who I dealt with was pleasant and very helpful he knows his job100%
I'd suggest Motordepot Hessle to a friend because they have a brilliant choice of cars and customer service from the sales people is fantastic.
The staff at Motordepot Grimsby were good because the sales person I dealt with was very helpful and informative, he answered any queries I had. This was the first car I've purchased alone and the whole experience was explained well and straightforward.
I'd suggest Motordepot Scunthorpe to a friend because they don’t pester you, we went looking for a specific car and was left to it until we wanted to speak to someone, they then had all the time in the world for us and nothing was too much
Motordepot Hull staff were good because the didn't try to sell me a car I didn't want, rather they made sure I got the one I really wanted. Nothing was a problem their customer service is excellent.
I'd definitely recommend Motordepot Hull because I got a good deal at tyhe right price
The experience at Motordepot Hull was fantastic because they answered all my questions and explained the pcp finance. The APR is much better than other car dealerships I have looked at and the customer service is very good.
My experience at Motordepot Hessle was positive because the sale was carried out in a professional and transparent manner with the finance and extra options clearly explained but with no pressure to sign up to them.
I'd recommend Motordepot Scunthorpe to a friend because the whole experience of purchase the car was excellent. Scott Riley who was the salesperson who dealt with me and my wife during the purchase and he was excellent with all parts of the deal and didn't apply any pressure. The deal was complete hassle free and because of the attitude of Scott. This is the 2nd car we have purchased through motor depot with the first purchase at Hassle. We look forward to going back for a 3 rd time in the future. Motor depot is the way forward when purchasing a vehicle. Scott and the administration team at motor depot at Scunthorpe are a credit to the company. Well done to all. Regards Steve & Alison Taylor
Liam was professional, polite and knowledgeable. He spoke to me prior to me visiting over the phone, prepared the car for the test drive and allowed me and my partner plenty of time to discuss on our own. He wasn't pushy and explained all the options available to me. He kept in touch throughout the process up until I picked up the keys. Overall a great experience made better by a well versed, non pushy sales person.
My experience at Motordepot Scunthorpe was positive because it was a smooth easy transaction from start to finish.
Motordepot Hull were fantastic because they listened to my needs and met them perfectly. Rob Parking was excellent, he was knowledgeable and friendly. He was also very polite and funny, he made my car buying experience a happy one. He is a credit to your company and I will not hesitate in recommending motordepot to friends, family and colleagues. Thank you
The experience at Motordepot Hessle was fantastic because they where efficient, honest and did not need to argue about prices. Liam Smith our sales consultant was excellent and followed up all our request quickly and effectively, Thank you. My only minor criticism would be the lack of detail to the valeting.
I'd definitely recommend Motordepot Birmingham to friends and family because the service and overall purchase of the Van was superb.
I'd recommend Motordepot Hessle because nice friendly service, i never saw a car I was looking for but the sale person was very helpful and looked on line for a car that suited me.. I had a problem with the car the day after I got it and they was very helpful and got it sorted out.
I would recommend Motordepot Birmingham to friends and family because the service was excellent. There was no pressure at all from the sales staff and I was allowed to browse the vehicles on site in my own time without anyone hovering over me. The salesman I dealt with was Rishi and he was brilliant. His service far exceeded my expectations and he went out of his way to make the purchase straight forward. Ive been looking to change my car for nearly a year and was finding the process very stressful as other car showrooms, even Kia main dealers, were inconsistent with their service. However at Motordepot Rishi made the purchase easy. Within 30 mins I found the car I wanted and agreed a price, agreed on the part exchange of my old vehicle, put down a deposit and this was down to how helpful Rishi was. This was by far the best car purchase experience I have had and have already recommended family and friends to get their next vehicle from Motordepot. I would highly recommend this showroom to anyone looking for a new car. The staff are friendly, helpful and put no pressure on customers. Thank you for all your help.
Motordepot Hull were great because they where very helpful and approachable, easy to talk to and very friendly!
I had a great experience at Motordepot Grimsby because of the level of service given by my salesperson Oliver
I was really happy with the way Motordepot Hull handled the purchase of my car. The car was clean at the handover and everything was explained properly, the staff were great and very helpful. My purchase was handled by Mark Harraway and his team and I am really happy with the service they provided, I will definitely be recommending Motordepot Hull to friends and Family.
I'd definitely recommend Motordepot Birmingham to friends and family because my first experience was seemless with very friendly sales person. When I arrived it was nearly closing time but the sales person was happy to deal with me even though it was way past closing time.
The experience at Motordepot Hessle was fantastic because staff is very nice, they have lots
My experience at Motordepot Hessle was cracking because we were really pleased with the way we were allowed to look round without being pestered brakes men the first we bought a car from motorsport and how well we were helped and looked when we decided which car we wanted.So when decided to change we rang Andy the salesman who was so helpful the last time and explained that we were both finding a struggle to get in and out of are present and could help us choose a car that was bigger but not to big. We had seen a mini countryman that we liked the look of he arrange a test drive for us although it was a nice car it was not for us. But he said it was no trouble then he showed us several models that he thought would suit us and we decieded in the Nissan Duke. We needed a automatic but there wasn't one available at the time but he kept us inform and we have wait long we had a test and was pleased with the car and the way in which we were looked after by Andy who made us feel at ease and went out of his way to make sure we were satisfied he found the ideal car that fit all our needs. I would opportunity to thank Andy and would come back to buy our next car from motorsport. Excllent service
I was happy with the service at Motordepot Hull because from beginning to end we were offered honest advice and everything our customer service advisor (Rob Parking) said he would do, he did. He kept us fully informed of each step in the buying process, offered excellent advice on our choice of car and finance package and was friendly and approachable. Five star service- we love our new car!
Motordepot Hessle were great because they are able to offer competitive / unbeatable prices on a vast range of vehicles whilst offering various other packages such as service plans and free MOTs etc.
My experience at Motordepot Hessle was cracking because Andy was very thorough and explained everything!
Motordepot Scunthorpe were really helpful and I'd recommend them because they always go above and beyond to get me the right deal for a car
I'd definitely recommend Motordepot Scunthorpe because they have a huge selection of vehicles to choose from at very competitive prices and the standard of customer service is excellent. They could not be more helpful!
I was happy with the service at Motordepot Hessle because my sales advisor, Saul, couldn’t have done anymore to help me. He listened to what I was looking for and helped me to find the perfect car. I was offered extra packages like the service plan, finance etc but Saul wasn’t pushy and respected my decision to decline these extras. Saul ensured my car was ready for the appointment we initially made.
Motordepot Hessle were really helpful and I'd recommend them because great service and great selection of cars.
My experience at Motordepot Scunthorpe was memorable because they were friendly and helpful.
Motordepot Birmingham were great because very friendly and welcoming kids looked after as well while we was going through the paperwork sids of things