At Motordepot we take great pride in the levels of customer service we provide. We realise that selling high quality, reliable vehicles, at a fair price is only part of the job. We know that we need to go that little bit further to make sure the entire process is as easy and stress free as possible. We’re working hard on ensuring our customers go away happy with our service.
We love to hear that we’re doing things right, but we also need to know if there are things we could be doing better. Only by listening and learning can we keep improving our service. In order to get honest feedback from our customers we use an independent company called Judge Service to contact our customers and find out exactly what they think about us, our cars and our service.
My experience at Motordepot Birmingham was positive because the process was explained clearly and promises made were kept. We did not feel pressurised at any point and were entirely happy with the complete service.
My experience at Motordepot Hessle was positive because at all stages of the car buying process, the staff had the answers to all of the questions I wanted to ask. At no stage did I find anyone 'pushy', as found at some other garages. I felt as though I was buying a car, rather than someone selling me one. The dealership are currently arranging a second key for the car, and arranging a night away for being recommended by a previous customer. So if they both arrive as planned, my experience will be 100% positive.
Motordepot Hessle staff were good because I felt the salesman Peter Derriman, looked after me and my husband on buying our vehicles, my only downside there was some areas inside the vehicle that the valetors had missed, but overall happy with the service received.
I would recommend Motordepot Hull to friends and family because they were very friendly and helpful throughout the whole process.
My experience at Motordepot Birmingham was cracking because trevor went above the call of duty well pleased
The experience at Motordepot Birmingham was good because Sam Lohia your salesman was extremley helpful & friendly - nothing seemed too much trouble. Thank you Sam!
Motordepot Birmingham were really helpful and I'd recommend them because the service I received from Mark was excellent from start to finish.
I'd suggest Motordepot Birmingham to a friend because I was also recommended by a friend and was very happy with the service I received. The only issue I had was the first sales associate I spoke to in Grimsby told me that myself and the friend that recommended me to purchase a car from motor depot would both be in receipt of a free overnight hotel stay for our custom and was told at the Birmingham branch that this was not going to be the case. Consistency between branches, particularly with something such as customer incentives is key and this is the only thing that disappointed in an otherwise fabulous experience.
My experience at Motordepot Hessle was memorable because of the easy access to stock on the internet and the information provided by the literature on-line and through the sales person.
Very happy with the car, loads to choose from and no salesmen hovering over me. Nice and easy to deal with. Would definitely use again..
I'd endorse Motordepot Birmingham because the salesman answered all my questions and the whole service was excellent.
I'd recommend Motordepot Hull to anyone because - I was dealt with in a professional manner and my expectations were exceeded
I'd recommend Motordepot Birmingham to anyone because of the wide range of vehicles and staff are very friendly and welcoming
The experience at Motordepot Birmingham was great because I was so happy with the way you guys let the customer pick the cars they like give them keys and let them be no hard sale great customer service
My experience at Motordepot Hessle was memorable because I found the perfect car that I was looking for in just one visit!
Service with a smile and nothing was too much trouble. Trevor was fab have already recommended Motordepot to friends and family!
Motordepot Scunthorpe were great because they was really friendly and helpful, Gary was a great salesman & im glad he dealt with us. There was no pressure into buying and everything went smooth. Would definitely be recommending to family and friends.
I'd definitely recommend Motordepot Scunthorpe to friends and family because the whole transaction was hassle free from start to finish. Just like my previous car was as well.
I was happy with the service at Motordepot Birmingham because the sales rep was extremely helpful. Explained everything in detail, didn't push me to make a decision. Very happy with my purchase too.
I'd recommend Motordepot Hull to anyone because the service was first rate
I was pleased with Motordepot Scunthorpe as I feel I got a very good deal on the car which came with great service
I'd recommend Motordepot Hessle to anyone because they don't hassle you and are very good at what they do Sam was amazing and just knowing I can call whenever is great.
Motordepot Hull staff were good because the part ex was effortless no hassle no quibble I was delighted with the whole process and wouldn't hesitate to contact these guys in the future for my next car outstanding
I was happy with the service at Motordepot Hessle because .. Julia was very helpful
I had a great experience at Motordepot Hull because the sales man had very good knowledge of products you offered and explained them fully. He was polite and couldnt do enough to help.
The experience at Motordepot Scunthorpe was great because my whole experience was easy from start to finish, no hassle everything explained in depth and not one issue. Michael Sandon couldnt do enough and even after a little tech issue he got it sorted straight out not wasted time and it was done. Very appreciative and love my new car!!
Motordepot Scunthorpe were fantastic because the staff, especially Gary, were friendly and extremely helpful.