At Motordepot we take great pride in the levels of customer service we provide. We realise that selling high quality, reliable vehicles, at a fair price is only part of the job. We know that we need to go that little bit further to make sure the entire process is as easy and stress free as possible. We’re working hard on ensuring our customers go away happy with our service.
We love to hear that we’re doing things right, but we also need to know if there are things we could be doing better. Only by listening and learning can we keep improving our service. In order to get honest feedback from our customers we use an independent company called Judge Service to contact our customers and find out exactly what they think about us, our cars and our service.
I'd endorse Motordepot Hessle because very friendly staff and very helpful
Quality vehicles, prepped to a high standard, friendly service.
The experience at Motordepot Hessle enjoyable experience because we was left alone to browse around. All the vehicles were open so we could see inside them and sit in as we felt. We had been to other car sales that didn't have cars open so this was great. The salesman Chris came over to us and introduced himself. He grabbed the keys to the cars we liked and took us for a test drive. He was meticulous in explaining the company and the car and all the options for finance etc. We have previously been railroaded and hassled so it was great to be left to consider our options at home. Chris was a really nice guy. Very sincere and very professional. We liked dealing with him and would willing recommend him and the company to any of our family and friends.
I was pleased with Motordepot Birmingham and would recommend them because the sales lady was tracy,she was polite and very good at her job,good reason to buy the car I liked,the service was first class from tracy and was very helpful
My experience at Motordepot Hessle was memorable because Tony Lyell was very welcoming and informative, he made what could of been a diffcult process a very pleasureable one, i will definetley going to see Tony for my next car. thank you very much Tony.
Motordepot Hessle staff were good because they are not all over you and leave you to look at the cars by your self that means more time on site
The staff at Motordepot Grimsby were good because they made buying my new car so easy.
Motordepot Birmingham were fantastic because from start to finish we were dealt with politely and respectfully at all times by all members of staff we encountered. There was absolutely no pressure to buy - we knew the type of vehicle we were looking for and were given the keys to explore the vehicles on our own. Trevor the salesman that dealt with us was fantastic - couldn't do enough for us, and as I said at no stage did we feel under any pressure or intimidated. Trevor took note carefully of all our requirements and ensured we were guided gently and professionally through the process. The vehicle was prepared exactly as promised and was available on the day and time we requested. The one missing item was swiftly dealt with and received a few days later with good communications throughout from Trevor - all in all a painless experience, Thank you to Trevor
I'd recommend Motordepot Scunthorpe to a friend because the staff are friendly and helpful and let you browse the vehicles without pestering you but are always around should you have any questions
I was pleased with Motordepot Scunthorpe and would recommend them because the salesperson was absolutely brilliant and at no time did I feel pressured , and I love my new little car!
The experience at Motordepot Birmingham was great because the salesperson was extremely helpful and knowledgeable. The premises are pleasant and we were offered drinks. I would definitely shop there again
I'd recommend Motordepot Scunthorpe to a friend because from arriving on site and being created by acsales guy that was professional and friendly. There was no pressure selling and I could not fault the service.
I would recommend Motordepot Grimsby to friends and family because from start to finish I was made to feel an important customer. Ryan, who was the salesman was absolutely lovely. He couldn't do enough to help? He wasn't pushy just very,very helpful. I would definitely recommend Motor Depot to every one. One happy customer.
The staff at Motordepot Hessle were good because they did everything to help us out when we encountered huge issues from the service team!
My experience at Motordepot Hull was positive because it was a very pleasant and relaxed experience and everything was explained well and went to plan. Picked the car up on the date planned and was hassle free from start to finish.
I'd recommend Motordepot Birmingham because the staff are very friendly and helpful especially sam who dealt with my car purchase. Sam was very professional in the way he went about explaining everything and there was no pressure sales
Motordepot Grimsby were really helpful and I'd recommend them because Jeremy was great, very organised and professional. Went the extra mile for me and my partner. Keeps in communication with you through the whole process which is a nice touch.
I'd suggest Motordepot Hull to a friend because I received fantastic service from Salesman Alex Opie and Dave Clarkson they couldn't do enough for me, Alex sourced the car for me and Dave sorted my finance and got me the best deal he went out of his way to ensure I received the best deal, Alex was a fantastic salesperson explaining everything thoroughly, I am so happy with my car and would recommend Motor Depot to anyone. The only downside was the passenger seat is stuck and can't be moved and the daylight LEDs aren't working but I am taking it back in this week for them to sort it.
I'd definitely recommend Motordepot Grimsby because the service is second to none at all
I'd suggest Motordepot Scunthorpe to a friend because the service from Chris was fantastic!
I had a great experience at Motordepot Grimsby because from entering the main door everyone was very friendly. There was no pressure selling and the variety of cars was great.
Motordepot Hull staff were good because excellent!!!
I'd recommend Motordepot Birmingham to anyone because they offer an unmatched service by both staff and the actual way they sort the car out for you. Answer all question with patience and they have a good work culture everyone was very helpful. I want to thank Sat Johal who was flawless as a Customer Advisor.
Motordepot Birmingham were helpful because great choice of cars, non pushy sales team, well explained clear finance.
The experience at Motordepot Hull was great because I got the car I wanted and brought over from another depot in a day
My experience at Motordepot Birmingham was memorable because it's a friendly environment no hassle from sales representatives very helpful when needed.
My experience at Motordepot Scunthorpe was positive because the sales person was so helpful he explained evetything to us about the car.
I was happy with the service at Motordepot Birmingham because as this was the first time i had purchased a car from a large dealer i was somewhat nervous, but i was put at ease and they were so helpful. i would truly reccomend motordepot birmingham to anyone.
I had a great experience at Motordepot Scunthorpe because Kris Anderson made the task of buying a car very easy and informative
The experience at Motordepot Hessle was good because, there was no pressure sales. You were allowwd to browse at your leisure, even at cars due to be prepped. The manner of the sales peeson Danny, was approachable and informative. Unlike other places, ypu could leave and think about the vehcile. The process to purchase was painless, straight forward and even when i had a problem with one of the wheels, this was dealt with promptly (thanks Dan). Even had one of the directors of customer service ,James Howarth, get involved to speed up the process. Fingers crossed this service will be maintained ongoing, as another car beckons 24 months from now, as ive been assured i'll have plenty of equity in the vehcile having put 2k down on the initial purchase. Keep up the goos work guys.
The experience at Motordepot Grimsby was great because of the choice of not only cars but the models of the same car and all at a competitive price.
I'd endorse Motordepot Birmingham because the staff are very helpful, nothing is to much trouble, I dealt with Trevor his service was 100 %
I was pleased with Motordepot Birmingham and would recommend them because they were excellent and did not push a sale on me. I would recommend them to everyone I know.
I'd suggest Motordepot Birmingham to a friend because easy going staff not pushy and jumping at you when you walkin in. Good cara with good preperation and valet standards
I'd definitely recommend Motordepot Hull because the cars are good value
I'd endorse Motordepot Birmingham because they are very big on customer service. There is nothing worse than having bad customer service when choosing and buying a car. No job is too big for them and they truly make you feel welcome. Their selection of cars is very generous across all depots (of course including the fact that they can transfer cars site to site). Their pricing is also very reasonable. I previously had a car from them for 18 months and never had a problem throughout that time with Motor Depot or their selected finance company. I can't stop recommending Motor Depot and they will always have business from me for sure.
Motordepot Birmingham were great because mo the salesman was very understanding to my family's needs and came up with the right car for me . Well done mo ..... good job !
I recently purchased a car at Motordepot, Sam who dealt with the sale took time to understand my requirements and to explain very clearly everything I needed to know. Motordepot provided a seamless service in delivering my car.
Motordepot Birmingham were helpful because they provided me with good service and a lovely car.
I'd recommend Motordepot Birmingham to a friend because you do not get followed around when you are looking at the cars but staff are happy to help if you need it . Had a good experience and would go back in the future
I'd recommend Motordepot Hessle because the service was second to none and would be confident any friend I recommend would get the same service I received
From the moment i spoke to ken, this was a totally different car buying experience. I was put at ease all the way from seeing the car, to test driving it, and to completing the finance package. They dont try and sell you just any car, but to give you the car that you want. Ryan is a credit to your company, and i would definately recommend you to any of my friends.
Motordepot Hessle staff were good because buying my new
The experience at Motordepot Birmingham was fantastic because of excellent cistomer service from Tracey mat - Birmingham branch.
Motordepot Scunthorpe were great because I have always found buying a car stressful, pushy salesman with high pressure sales techniques. Michael was charming helpful and polite, no pressure just advice. I thoroughly enjoyed the whole experience and would recommend to anybody
Motordepot Hull were fantastic because they helped me find another car as my first one had been sold and were very friendly
The pressure by salespersons, everyone was very friendly
I was happy with the service at Motordepot Hessle because everything is easy for me and stress free. Always good prices for cars.
I'd definitely recommend Motordepot Grimsby to friends and family because of the completely professional way that I was dealt with from the start of my transaction to collection of my car.
My experience at Motordepot Hessle was positive because staff are really helpful and friendly
The staff at Motordepot Birmingham were good because they didnt pressure in any way, sam the salesman was a really nice guy and so were everybody who worked there.
The experience at Motordepot Hull was great because it was quick and hassle free
At Motordepot Birmingham, they had a high quality of vehicles. We were served by Rishi who we found to be very polite, friendly, and very professional. No pushy sales techniques, just a warm friendly welcome with time to look and choose at your own leisure.
Motordepot Scunthorpe staff were good because they explained everything thoroughly and all the staff were really pleasant.
I'd recommend Motordepot Scunthorpe because the salesperson was extremely helpful and knowledgeable. The premises are pleasant and we were offered drinks. I would definitely shop there again.
The experience at Motordepot Hessle was great because the salesperson who handled my purchase, Julia, was an absolute delight. Right from the start, she made the whole process easy and understandable and was able to address all my queries! Thank you!
Motordepot Birmingham were great because every step was explained in detail and very efficient. Great prices and staff who know what they are doing.
We had a really smooth journey purchasing the car. This was a company car so needed taking else where for other checks which the garage accomodated with no problems. Danny Murphy was our sales guy and his communication and overall professionalism and personality will be the reason (among others) why we would recommended Motor Depot to others. Thanks guys!!!
I would recommend Motordepot Scunthorpe to friends and family because of the friendly attitude of all staff and with no pressure to buy and a totally hassle free experience. The sale person I dealt with was clear and understanding to all my needs and explained everything in detail with no hidden suprises. The care they took to get me the car to a very high standard on delivery was exceptional.
Motordepot Scunthorpe were great because i have bought cars from there in the past a very friendly and professional service and a special mention to Jane ( scunthorpe depot ) who deals with the finance side, always smiling and helpful.
The experience at Motordepot Birmingham was fantastic because the sales man John was so helpful and talked me through every thing and car was lovely
Motordepot Hessle were great because it was great service and no pushy salesman.
I would recommend Motordepot Birmingham to friends and family because the overall experience was good
Great experience at Motordepot Hessle, I have only ever bought from dealerships in the past and after a couple of weeks looking for a new vehicle I was tired of their let's call it 'negotiating' tactics. With Motordepot there was no hassle everything was completely up front and you could spend as long as you liked looking at all the cars without any pressure whatsoever.
Motordepot Scunthorpe were great because very efficient friendly staff and a pleasure to deal with
Motordepot Scunthorpe were great because everything you needed to know was explained and very pleased with my new car
I'd definitely recommend Motordepot Scunthorpe to friends and family because the vehicles are competitively priced and the service received was very good
Motordepot Grimsby were fantastic because they allowed you to look around , was not too pushy to get you to buy , was up front with what they offer , sorted all paperwork efficiently , was easy to talk to and willing to allow you time to consult and think about things . Happy and friendly staff .
I had a great experience at Motordepot Scunthorpe because of the patience and attention to detail of the salesman. Not a pushy experience and nothing was too much trouble.
Motordepot Hull were great because completely happy with service Megan was helpful friendly and a please to do business with
I'd definitely recommend Motordepot Birmingham to friends and family because the personal experience I had was straight forward, stress free and friemdly
I'd recommend Motordepot Hull to a friend because the staff were not oppressive and it was an easy process
My experience at Motordepot Hessle was positive because all the staff were very friendly and helpful and explained anything i wanted to know. They didn't hassle you either, i was free to look around in my own time withiut being bothered by pushy sales people.
I'd definitely recommend Motordepot Birmingham to friends and family because great service and aftercare from Dan and Phil! Have told everyone!
My experience at Motordepot Birmingham was cracking because i wasn't pressurised into buying the vehicle
The experience at Motordepot Hessle was fantastic because there was no hassle or pressure to buy
I'd endorse Motordepot Hull because they was friendly and talked me through every step from start to finish and couldnt be anymore helpful i would highly recommend.
Motordepot Grimsby were great because all staff were very friendly, they made all important information standout, clear and simple to understand.
I'd endorse Motordepot Scunthorpe because the sales man was very friendly and approachable and accommodating. great service
Motordepot Hessle were fantastic because of the quality of the car's in stck
I'd definitely recommend Motordepot Hessle to friends and family because our salesman David Dobrowolski was excellent, he kept us informed throughout every step in the process of getting our new car, and we feel that we have really been looked after by especially him, but all staff at motor depot hessle
I had a great experience at Motordepot Scunthorpe because the customer service was friendly and welcoming and they got me the best deal on my car
Motordepot Birmingham staff were good because very down to earth & made things clear
I was happy with the service at Motordepot Hessle because throughout the whole the sales process and overall experience I was dealt with quickly, thoroughly and professionally. Thank you to Danny Murphy
My experience at Motordepot Birmingham was positive because the sales team were excellent In every way from assisting driving the vehicle on a test drive to fixing issues I.E. chips and wheel damage that were repaired excellently. Mark the sales person was great from start to finish, brilliant service credit to the business.
Motordepot Grimsby staff were good because everything was explained so that it was easy to understand and Jordan was very pleasant and polite and willing to explain things more than once
I'd recommend Motordepot Grimsby to anyone because usually I hate buying cars and car salesman, however Dale was friendly relaxed and it was obvious every stage of the process is completely transparent and fair, I was given all the information and even comparisons with third party suppliers. I will but my cars from Dale Scott everytime now
I'd recommend Motordepot Hessle to a friend because it was a good experience all round. The staff explained everything in detail but didn't make me feel pressured into anything.
My experience at Motordepot Grimsby was memorable because I didn't feel pressured at all by pushy salesperson as I have been with other garages. The salesperson was lovely and explained everything in detail from documentation to where everything was in the car and setting up my mobile phone. I would recommend Motor Depot to friends and family.
I'd recommend Motordepot Birmingham to a friend because of the level of service and quality of the cars. At no point did I feel pressured into buying a car and the sales assistant was very friendly and helpful. This has to be the first time that I have brought a car and not come away pressured or confused about the experince.